Freelancer profile translated to English.
Back to original languageAbout Rose Amélie
With over 5 years of experience in customer service, including 2.5 years at TotalEnergies as a Hotline Management Project Manager, I have acquired valuable expertise in personalized customer support, managing their specific needs, and implementing tailored follow-up to facilitate their adoption of new tools.
Passionate about innovation and customer satisfaction, I distinguish myself by my ability to build strong and lasting relationships, while ensuring impeccable service quality.
My varied background has allowed me to understand the challenges of various business sectors in order to effectively meet customer expectations, by anticipating their needs and proposing suitable solutions.
With strong skills in customer relationship management and the development of loyalty strategies, I am committed to ensuring an exceptional customer experience while achieving business objectives. Therefore, I am capable of supervising teams, analyzing customer needs, and proposing adapted solutions, with a constant focus on improving satisfaction and performance.
Always attentive and responsive, I am ready to put my skills to work for your company to continue to ensure a high level of customer service!
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Mantes-la-Jolie (up to 50km)
Experience
- BeevCustomer Care Specialist (Electric Mobility & Energy Transition)ENERGY AND UTILITIESNovember 2025 - Today (7 months)Paris, France- Supporting charging station users (individuals and businesses): usage advice, problem-solving, personalized follow-up- Managing after-sales requests: technical diagnosis, coordination of interventions (installers, manufacturers), follow-up until resolution- Remote equipment configuration: OCPP monitoring, mobile application (Ohme, Wallbox…),- Post-installation customer satisfaction monitoring: supervision activation, personalized tutorials, electrical compliance verification- Writing and continuous improvement of customer support materials- Daily interface with internal teams (technical, logistics, planning) to ensure a smooth and compliant experience
- Beev
On Malt
Temporary Support within the Customer Support TeamAUTOMOBILEJuly 2025 - November 2025 (4 months)Customer Support & Relations Officer – BeevSeptember 2025 – October 2025 | 45 daysManaging and processing customer requests via phone calls and emailsOperational monitoring of installation projects in coordination with partnersManagement, updating, and validation of customer filesCoordination and resolution of after-sales service (SAV) incidentsTemporary support within the customer support teamActive contribution to customer satisfaction and participation in cross-functional projectsResults:6 customer projects completedProjects delivered on timeHigh level of customer satisfaction - BeevTemporary Support within the Customer Support TeamAUTOMOBILEJuly 2025 - November 2025 (4 months)Paris, FranceCustomer Support & Relations Officer – BeevSeptember 2025 – October 2025 | 45 daysManaging and processing customer requests via phone calls and emailsOperational monitoring of installation projects in coordination with partnersManagement, updating, and validation of customer filesCoordination and resolution of after-sales service (SAV) incidentsTemporary support within the customer support teamActive contribution to customer satisfaction and participation in cross-functional projectsResults:6 customer projects completedProjects delivered on timeHigh level of customer satisfaction
Reviews
Recommendations
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Education
- CUSTOMER CARE AGENTGENERATION FRANCE2021Accueil et Authentification des utilisateurs Identification des problèmes utilisateur avec précision et efficacité Maîtrise des procédés techniques pour résoudre des problèmes utilisateur Traitement, Suivi et documentation des tickets sur Zendesk Techniques de communication verbale et non verbale
- MASTER IN MARKETING AND NEGOTIATIONIESEG SCHOOL OF MANAGEMENT2019Création, et organisation de stratégie marketing spécifique à une entreprise Initiation aux techniques de vente Négociation commerciale Communication, Publicité, Evènementiel
Certifications
- Customer Engagement: Problem Solving and Process ControlsSKILLSBUILD2021
- Customer Engagement: Communication and Personality DynamicsSKILLSBUILD2021
Skill set
Categories
- Other