Freelancer profile translated to English.

Description

Because a satisfied customer is never satisfied by chance, I bridge the gap between your brand image and the reality on the ground.

I transform your logistical challenges into growth levers: by synchronizing customer empathy and back-office rigor, I secure every sale to guarantee lasting satisfaction and flawless organization.

Industry field of expertise

Languages

French
Native or bilingual
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Local
SALESPERSON-GROCERY STORE|2023
E-COMMERCE
July 2023 - February 2024 (7 months)
Daily organization and management of the grocery store. Stock monitoring and replenishment. Customer reception and advice. Sales operations coordination. Cash management.
E-commerce Customer Relationship Management (CRM) Sales Marketing Inventory Management
Babou,LaokaExpress
COMMUNITY MANAGER|2025
SOCIAL NETWORKS
April 2025 - November 2025 (7 months)
Content Creation: writing, visuals, planning (manage an editorial calendar) Moderation and engagement: respond to comments and private messages, crisis management (detect negative comments and de-escalate "bad buzzes") Performance Analysis: analyze statistics, modify strategy based on what works or not
Marketing Order Lifecycle Management Social Media Content Creation Creation of visuals for social media
AgenceYVA
VIRTUAL ASSISTANT|2025
LUXURY GOODS
November 2025 - Today (7 months)
Order tracking: respond to customers about their delivery status, manage returns or refunds Data entry: fill in Excel spreadsheets or update product sheets on an e-commerce site (Shopify) Dispute resolution: respond to complaints by email or via live chat
Mastery of the Shopify Ecosystem (Front & Back Office) CRM and Helpdesk Customer Relationship Management (CRM) Customer and Back-Office Support Order Lifecycle Management