Freelancer profile translated to English.

Description

After several experiences in customer relations and having a strong interest in digital technology, my ambition is to support companies in their digital transformation through the Salesforce tool.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Ajaccio (up to 50km)

AESIO MUTUELLE
Salesforce Project Manager | Scrum master
BANKING AND INSURANCE
July 2023 - Today (2 years and 11 months)
Intervention as project manager/scrum master within the individual market of the DSI of Aesio Mutuelle:

*Facilitation of Agile methods

- Set up and lead Scrum rituals (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospective).
- Ensure compliance with agile principles and guide teams in their adoption.
- Encourage collaboration between business and technical teams.

*Support for Salesforce teams

- Assist Salesforce developers, administrators and architects in organizing work in Sprint.
- Remove obstacles and streamline communication between technical and business teams.
- Raise awareness of good development practices on Salesforce (Apex, LWC, API integrations, CI/CD, etc.).

*Monitoring and continuous improvement

- Set up indicators to monitor the velocity and performance of teams.
- Analyze malfunctions and propose corrective actions.
- Encourage experimentation and adaptation of methods according to project needs.

*Coordination and communication

- Ensure the link between the development teams, the Product Owner and the stakeholders.
- Facilitate backlog management and task prioritization.
- Organize workshops and training courses on agile practices and the use of Salesforce.

Technical environments
Sales Cloud
Service Cloud
Mulesoft
Axa
Business Analyst Salesforce
BANKING AND INSURANCE
June 2022 - May 2023 (11 months)
Nanterre, France
Intervention as a Salesforce Business Analyst within the Subscription and Distribution business area:

Intervention in pairs with the Product Owner during business workshops
Gathering needs from business lines
Framing and challenging expressed needs
Definition of UX with dedicated technical teams
Translation and writing of Users Stories
Management of developer teams within the team
Implementation of test plans
Coaching and support of users on new Salesforce environments
Participation in production launch stages

Technical environments:
Sales Cloud
Service Cloud
Jira
Rémy Cointreau
Salesforce Application Manager
WINE AND SPIRITS
April 2021 - April 2022 (1 year)
Paris, France
Intervention as Salesforce Application Manager in the implementation of Salesforce projects as part of the digital transformation of the Rémy Cointreau group, a major player in the retail of wines and spirits:

*Implementation of Salesforce Maps (data visualization solution in Salesforce) for the sales representatives of the Distribution entity of the group

- Need collection
- Implementation management
- User Training
- Change Management

*Implementation of a CTI for the customer service of one of the group's brands(Bruichladdich):

- Pilot with the objective of embarking all the group's customer services.

*Implementation of a QR Code as part of the loyalty program for BtoC customers in the Asian market of the Remy Martin brand

*Salesforce TMA Administrator with external partners (Mauritius) on all the group's brands:

- Resolution of bugs and anomalies;
- Evolutions management of user rights;
- Creation of reports and dashboards.

*In charge of monitoring Boomi tickets with external partners

*Implementation of Salesforce MFAwithin the group and change management.

Technical environments:
Sales Cloud
Service Cloud
Salesforce Maps
Boomi