Rainer Q.

– Automation of Windows client deployments

– Setup and configuration of OPNSense firewalls

– Configuration of hardware systems (PCs, NUCs, FWs)

– Initial telephone recording and triage of customer inquiries

– 1st and 2nd level support for business and private customers

– On-site customer visits

– Management and administration of servers and end devices – Troubleshooting for Microsoft Azure, Entra and Office 365 – Creation of PowerShell scripts for automated configurations – Maintenance of IT documentation in Confluence and Jira – Participation in customer projects – Training customers on the introduction of new services – Active support in mentoring trainees

– 1st and 2nd level support for internal and external customers – Maintenance of cash register systems via remote access – Configuration of SIX terminals and peripherals – 24/7 on-call duty