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Rainatou Abdoulaye DialloRA

Rainatou Abdoulaye Diallo

đŸ‡ŹđŸ‡§đŸ‡«đŸ‡·Customer Success Manager | Care & Expert

€250/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Rainatou

SPECIALTIES OF THE HOUSE:

🚀 Customer Success Specialist in Start-up & Scale-up:
đŸ‡«đŸ‡·â€‹ 🇬🇧100% Bilingual Customer Success Manager​ đŸ€©đŸŽ‰
🚀 Customer​ Representative
🆘​ Care & Onboarding Specialist
🌐​ ERP | CRM | Saas AI Bot đŸ€–
✈ TravelTech 🧳
💳 FinTech📊
📈Sales Admin Implementation & Optimization💰
đŸ‘©đŸœâ€đŸ’»HRIS implementation
đŸŠș​Facility & Security Management Ticketing System

CHEF'S SPECIALS:

🌍 International Workplace Angel🧚 offers you:
đŸ’Œâ€‹ +7 years of bilingual expertise and analysis in Customer Experience
đŸ„Š +5 years of dynamism and strategy of a self-defense coach boxer
â€‹đŸ€© 35 years of good humor ​and ​interpersonal skills

ON THE MENU:

✅Digitalization & Migration Project Management
✅Digital and Legal Archiving Project Management
✅International Expansion Project Management
✅Massive Onboarding & FAQ (Intranet Implementation & Process Management)
✅Financial Analytical KPIs Optimization
✅Receivables Optimization
✅Digital Fintech, SaaS, CRM, ERP Product Massive Adoption
✅Preventive Churn Management | CSAT | DAU | LTV | MRR | CAC
✅Security Software Deployment
✅License Renewal Automation
✅Pricing Strategy | Up-Selling | Cross-Selling Consulting
✅High-Touch, Mid-Touch, Low-Touch, No-Touch Care Specialist
✅Strategic Roadmapping & QBR with C-levels & Middle Manager ambassadors
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Conversational

Can work on-site
Paris (up to 50km), Lyon (up to 50km), Lille (up to 50km), Bordeaux (up to 50km), Marseille (up to 50km)

Experience

  • ORCHID CREATION
    Chief of Administrative & Happiness Officer
    TECH
    September 2023 - October 2023 (1 month)
    Paris, France
    HR and Finance Administration Project Implementation for the new organization strategy

    HR Projects
    - People Experience strategy
    - Happiness management projects
    - Event Management mapping
    - Reward Program launching
    - Change Management follow up

    Finance Projects and Policies Implementation:
    - Purchase solutions strategy
    - Multiple Currencies Treasury management
    - Payroll Solutions Migration
    Change Management Human Resources Administration (Payroll, Culture and Happiness Management) Finance Administration (Sales, Purchase, Accounting) TransferWise
  • PASQAL
    Multisite Office & Facility Manager for a Quantum Computing Specialist
    MECHANICAL ENGINEERING
    January 2022 - August 2023 (1 year and 7 months)
    91300 Massy, France
    Over the Facility Management Implementation, my role was transversal and global in the processes implementation for the Finance, Legal, Operations and Human Resources Department. Working @PASQAL is not only a scientific adventure, it is my contribution to the future best technologies.

    - Change management from 50 people to 200 within two years of company massive growth
    - Workplace Experience management, for office & labs, Europe, North America, Saudi Arabia
    - High Authority Event Management
    - High Risky industrial logistics and Insurance Implementation and Management

    PASQAL is a Quantum Computing Specialist Partner of Institut d'optique, CNRS, Nobel Prize in Physics. Specialist in quantum supercomputers focused on optimizing calculations in the medical, banking, energy, and defense sectors.

    My transversal role was to deploy general services and improve the automation of the administrative, financial, and operational management of the hyper-growth structure.

    - Support to General Management:
    Operational support to the CEO and projects, member of the Executive Committee for driving company growth which tripled in one year, implementation and management of corporate events, multisite, across three continents, security protocol and high-level visit management, preparation of documentation and logistics for fundraising rounds, management of complex travel and events.
    - Support to Financial Management:
    Operational support to the CFO and projects, framing and implementation of tools for purchases and employee expenses, reconciliation and integration of management control analytical codes, audit and referencing of production and operational suppliers, according to BSCI and CE standards, migration and implementation of operational and production insurance, implementation of the travel platform for all entities of the France and International group, legal monitoring of changes to statutes and registered office, implementation of the signature platform and optimization of archiving.
    - Management and deployment of Office and Laboratory General Services:
    Implementation and management of headquarters access, site fire safety systems, implementation of video surveillance systems, safety and first aid equipment, laboratory safety signage, logistics for critical removals regardless of format and location worldwide, implementation of a ticketing tool and intervention tracking indicators, AG monitoring for the optimization of corporate campus services, mandate for the management of the tertiary decree, proposal for the implementation of autonomous management tools for meeting rooms and coworking spaces, alternative reservation system implemented for campus clients, parking space rotation system, laboratory and lone worker protection system, canteen optimization, CSR initiatives.
    - Management of Administration and IT Projects:
    Management of on-site and remote IT equipment, specific machine orders according to specifications submitted by researchers, preparation and optimization of machine logistics for onboarding deployment, management of offboarding, monitoring of distribution lists, redirects and shared mailboxes, management of the mobile fleet and international interfacing; incident ticket monitoring, creation and administration of the intranet, administration and migration of communication platforms, management of the migration or implementation of support function tools, participation in bay deployment projects.
    - HR, Event, Happiness Management and QVT Management:
    Implementation of the Onboarding and Offboarding process, employee prevention management, implementation of happiness management
  • DIACCURATE
    Office Manager & Executive and Scientific Assistant for Medical Research at Pasteur-Merck
    BIOTECH
    April 2021 - August 2021 (4 months)
    Paris, France
    Personal and executive management assistance. Management of highly complex calendars for the Executive Committee and the Board of Directors. Travel organization. Seminar organization. Management of general services for workspaces, co-working spaces, and shared laboratories. General Services and Accounting in conjunction with the financial department. Lease management. Monitoring of purchases and validation circuits. Invoice validation. IT equipment management. Implementation of management tools for travel expenses. Project monitoring. Implementation of payment and treasury dematerialization applications. Contract negotiation. Personnel administration in conjunction with the HR firm. Employee Onboarding & Offboarding. Transmission of variable payroll elements. Responsible for employee integration and happiness management in France and abroad.

Recommendations

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Education

  • Associate of Arts Degree in International Business
    Cottey College
    2010
    Associate of Arts - AA , International Business (Validé en une année)
  • Baccalaureate, Management Sciences and Techniques
    École de la LĂ©gion d'Honneur
    2009
    Baccalauréat, Sciences et Techniques de Gestion

Certifications

  • CQP Assistant d'Exploitation
    UMIH
    2014

Skill set

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