Raid K.

Context:

• PO CRM: customer relationship management (used by 4 user populations)

• Implementation of a module to help with the entry and monitoring of invoicing for Business Engineers

• Implementation of a Ticketing module for GRDF agents

• Digitization of user processes

• Redesign of project creation, legal entity and data administration processes

• Migration of business data

• Functional management of the Biomethane sphere and daily monitoring with IT and business stakeholders

Achievements:

• Collection and Analysis of EB from businesses (3 different businesses)

• Definition of the MVP

• Management, prioritization and updating of the Product Backlog: centralization of business needs in Jira

• Breaking down EPIC into Feature then into User Story, prioritization and sizing

• Drafting of general and detailed functional specifications

• Design and validation of interfaces in conjunction with UX/UI on Figma (1 UX and 2 UI)

• Organization and management of AGILE ceremonies

• Ensuring the link between the Businesses and the technical teams (7 Front/Back Devs and 1 Tech Lead)

• Management and monitoring of development tasks with the SCRUM team for fixes/upgrades

• Organization of acceptance and validation work for deliveries (3 QA)

• Preparation, Implementation and monitoring of acceptance and MEPP/MEP phases with the various stakeholders

• Post-MEP completion of VABF and VSR with the businesses

• Monitoring of the weather of IT products with application management

• Organization and facilitation of project instances (COSUI, COMOP, COPROJ)

• MCO: analysis and processing of incidents/anomalies and requests for changes with GRDF stakeholders

Technical environments:

// Excel, Power Point, Atlassian Products, Software Factory, CRM, Salesforce, Figma, Lucid, Gitlab, Squash, Elastic Search, diagrams.net //

Context:

• Business Analyst on Mobile Radio tools

• Functional management of the Mobile Network – 2G/3G/4G/5G

• Support for business management for MCO

Achievements:

• Collection, analysis and updating of EB

• Drafting and updating of functional specifications / User Story

• Guarantee of continuous maintenance of the product backlog in Kanban

• Request flow management

• Application maintenance: analysis and processing of incidents/anomalies and requests for changes with Bouygues Telecom stakeholders

• Management of development tasks with the MOE for fixes/upgrades and MEP (3 Devs)

• Preparation, Implementation and monitoring of acceptance and MEP phases with all stakeholders

• Daily launch of verification actions on tool processing in SQL Server

• Modification and evolution of management rules and specific solutions - adaptation according to the cases encountered

• Formalization of processes via technical instructions and proposal of optimization / reliability axes

• Collection, prioritization of requests and communication on its progress

• Drafting of Reporting

Technical environments:

// Excel, Power Point, Notepad, SQL Server Management Studio, Kanban, Atlassian Products //

Context:

• Evolution of the LCL Mes Comptes & LCL Excellence application

• Android mobile payment: Guarantor of the solution implemented

• Business Card: Evolution of the offer

• Reinforced SMS: Making payments with strong authentication

Achievements:

• Drafting of functional specifications

• Design and data modeling

• Management and monitoring of anomalies on JIRA and requests for correction

• Drafting of procedures for the network and the business

• Validation of MOE deliverables

• Development and implementation of acceptance strategies

• Design and drafting of acceptance notebooks

• Preparation, industrialization and execution of test cases - Acceptance report, pilot report and production launch

• Organize and ensure communication during projects

• Application and monitoring of shared governance principles on releases: Prioritization Committee (Collection of needs), Release Committee (Instructions), Release Synthesis (Design and Development), IT qualification committee (functional validation and approval), Banking Approval Debrief (PreProd), Go/NoGo

• Operation / Support: incident management, problem resolution, ensures the maintenance in operational condition of payment services

Technical environments:

// Atlassian Products, Excel, Power Point, Ms Project, ALM QC //