About Rahul
Sr. Salesforce Technical Architect
Based in Gothenburg, Sweden - Available for remote and hybrid engagements across Europe
About Me
Salesforce Technical Architect with 14+ years of IT experience, including 11+ years across Sales, Service, B2B Commerce, and Experience Cloud. I architect and deliver complex Salesforce solutions from greenfield builds and AppExchange products to enterprise migrations and integrations. Clients have included Cisco, Apple, and Knauf Digital.
What I Can Help You With
- Sales & Service Cloud implementations case routing, SLA management, Omni-Channel, CTI
- B2B Commerce Lightning storefronts and Magento-to-Salesforce migrations
- Enterprise integrations MuleSoft, Dell Boomi, Informatica, Genesys CTI
- AppExchange managed package development and multi-org deployment
- SAP CRM to Salesforce migrations
- Technical leadership and developer team management
Technical Skills
Platform: Sales Cloud, Service Cloud, B2B Commerce, Experience Cloud, Force.com
Development: Apex, LWC, Aura, Visualforce, Flows, JavaScript, Python, ReactJS
Integration: MuleSoft, Dell Boomi, Informatica, REST/SOAP APIs, Genesys OpenCTI
Packages: CloudCraze, DocuSign, Conga Composer
DevOps: Git, Jenkins, Copado, Jira
Certifications
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform App Builder
- Salesforce Certified AI Associate
- Salesforce Certified Agentforce Specialist
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- LTIMindTree Ltd.Sr. Technical ArchitectRAW MATERIALS INDUSTRYApril 2022 - Today (4 years and 2 months)Gothenburg, Sweden● Architected and implemented scalable Sales and Service Cloud solutions, enhancing sales processes, customer support, and overall system performance.● Led the development of a B2B Commerce Lightning storefront, integrating Salesforce with external systems to improve operational efficiency.● Collaborated with stakeholders to align business requirements with Salesforce architecture, ensuring compliance and scalability.● Managed a team of developers, utilizing Flows, Apex, and LWC components for custom solution development and delivery.
- Skybridge InfotechSr. Technical ArchitectENERGY AND UTILITIESJanuary 2021 - March 2022 (1 year and 2 months)Gurugram, Haryana, India● Customized the Symphony AppExchange package for clients like Cisco and Apple, optimizing patent and invention management processes.● Led the migration of SAP CRM to Salesforce, using Lightning Flows, LWC, and Dell Boomi to enhance business process automation.● Architected and implemented Salesforce solutions, improving system performance and integration with third-party systems.● Collaborated with cross-functional teams to ensure Salesforce configurations aligned with client-specific needs and business objectives.
- Axalta CoatingsSFDC Support ManagerJuly 2018 - January 2021 (2 years and 6 months)Gurugram, Haryana, India• ● Architected and managed the migration of the BuyAxalta 2.0 B2B eCommerce site from Magento to Salesforce CloudCraze, enhancing functionality and user experience.• ● Designed and implemented multiple system integrations with Informatica and other external platforms, streamlining business operations.• ● Led a support team, overseeing ongoing maintenance and development of Salesforce solutions, ensuring optimal performance and system stability.
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Education
- B.E. Degree: Bachelor of EngineeringShri Ram Institute of Technology2008B.E. Degree: Bachelor of Engineering
Certifications
- Salesforce Certified Agentforce SpecialistSalesforce2025
- Salesforce Certified Platform App BuilderSalesforce2023