Rahma Benfraj

Management of functional architect teams for the submarine cable supervision application

• Client consulting and support on the evolution of their M2M and LORA fleet

• Coordination between marketing, technical, and sales departments

• Facilitating steering committees and follow-up committees

• Building and monitoring KPIs and presenting them during executive/steering committee meetings with the client, including minutes

• Managing the client's solution lifecycle (Incidents, Deployments, changes, tests...) on the M2M and LORA fleet

• Supporting the sales department in developing the key account client portfolio (BIRDZ, Veolia, PAPREC PSA, Renault Nissan etc..)

• Incident management: Analysis of recurring anomalies and gathering necessary information for decision-making

• Implementing action plans in partnership with clients and in coordination with internal agencies and the network

• Actively participating in the analysis, continuous improvement, and innovation of processes and products to meet client needs in line with group policy

- Analysis of user needs for the alarm management and monitoring application for fixed and mobile networks (HP TEMIP).

- Writing software requirements specifications

- Preparation (environment, specifications, flows, network equipment) and execution of tests with formalization of progress and anomaly management

- Support for production deployment, operations, and users

- Organization of commissioning.

- Analysis and treatment of incidents and anomalies via JIRA

- Implementation of alarm filtering, correlation, and enrichment solutions