Raf Hanbli

Responsible for Cross-functional Project Management and Business Analysis on topics: Customer and Billing Management: Drafting User Stories/Functional Specifications and ensuring the integration of CRM systems by migrating to Salesforce, Microsoft Dynamics 365 (Sales, Service, Marketing) or SAP CX v2. Omnichannel commerce for order management and self-service tools. Contact Center with Genesys CTI or Amazon Connect CTI. Migration to SAP S/4HANA: managing the upgrade of ECC systems by migrating to S/4HANA e.g., SAP IS-U to SAP S/4HANA Utilities. Designing and representing processes and workflows using BPMN and UML standards. Master Data Management (MDM) and Data Governance (MDG): Establishing PIM product repositories (Akeneo, ContentServ, Intershop, plytix). Administering SAP MDM, Snowflake, Microsoft Intelligent Data Platform, AWS, mapping legacy AS/400 systems. Automation and Industry 4.0: Technical specifications and testing of IoT, IoMT, AI technologies and supply chain management systems, Serialization, WMS (Reflex, Manhattan, Blue Yonder, Satelix), OMS, third-party TMS or SAP EWM (Extended Warehouse Management) and SAP TM (Transportation Management), PLM (Siemens Teamcenter) via SAP BTP (Business Technology Platform), Workato or Talend Data Integration. Microservices Architecture, API-first, Cloud-native SaaS, EDI (IDoc, BAPI), IoT (MTConnect, MQTT, RAMI 4.0, DDS) and Ensuring data compliance with international standards: GS1, FAB-DIS, eCl@ss, BMEcat, UN/CEFACT/ EDIFACT, UNSPSC, GPC, ETIM, ACI, ICS2 ENS, ISO 9001/22301/20022, ISO/IEC 15459, ISO 10303, ISO 8000 and GEIA-STD-0007, GAMP5, cGMPs, GMP, GLP, Part11 ... repositories.

- Implementation and deployment of Salesforce Sales and Services, Marketing, Zuora electronic invoicing (e-invoicing)

- Business process optimization, electronic document management (EDM)

- Data management and governance, establishing migration strategies ensuring high quality, validation and cataloging frameworks, and robust governance models.

Deployment and Implementation of a group Salesforce CRM, including AS400 DB2 data migration, TMA, and user training. KYC Compliance: Integration of solutions (Coface, Creditsafe) to automate checks and strengthen risk management. CPQ Tools: Optimization of sales processes with CPQ tools, PIM Transactional Flow Hub: Deployment of a central hub integrating ERP, CRM, and BI for accurate KPIs and dashboards for informed decision-making.