About Rafael
Portuguese
Native or bilingual
English
Fluent
Spanish
Basic
Experience
- CapgeminiRPA ConsultantFebruary 2023 - May 2025 (2 years and 3 months)PortugalDesigned, developed, and maintained end-to-end automation solutions using UiPath and Microsoft Power Automate, delivering process efficiency and reducing manual workload.Automated complex interactions with SharePoint, Outlook, and Office 365 applications, including data extraction, document handling, email automation, and workflow coordination.Integrated external systems and services via REST API connections in UiPath and Power Automate, enabling seamless cross-platform process automation.Created Proof of Concept (PoC) chatbots to demonstrate integration capabilities and promote automation solutions to stakeholders.Engaged proactively with clients throughout the automation lifecycle—gathering requirements, validating process goals, and ensuring smooth post-deployment support and optimization.Produced comprehensive documentation including Process Design Documents (PDDs), user guides, and solution overviews tailored to client and business needs.Applied Agile and Scrum methodologies, participating in sprints, daily stand-ups, and iterative development to ensure timely and adaptive delivery.Managed UiPath Orchestrator, overseeing robot deployment, trigger configuration, asset management, and monitoring of scheduled processes.Maintained and optimized automation packages and processes to ensure continued performance, reliability, and scalability.
- NokiaNetwork Performance and OptimizationApril 2022 - December 2022 (8 months)PortugalAnalyzed and identified network inconsistencies across 2G, 3G, 4G, and 5G technologies, ensuring alignment with performance standards and quality benchmarks.Executed and adjusted network optimization plans using NetAct, addressing technical issues and improving overall network reliability.Developed and visualized performance and compliance reports using Power BI, enabling data-driven decision-making.Verified and corrected site coordinates to maintain accuracy in network topology and planning systems.Ensured strict adherence to Service Level Agreements (SLAs), contributing to high levels of operational performance and customer satisfaction.Participated in weekly team meetings to align on progress, discuss technical challenges, and strategize for continuous network improvement.
- NokiaNetwork IntegrationJune 2021 - April 2022 (10 months)PortugalUtilized NetAct for monitoring, managing, and executing network integration tasks across multiple technologies (2G, 3G, 4G, and 5G).Led the integration and implementation of new network sites, ensuring seamless deployment and configuration across various radio access technologies.Provided remote technical support to on-site field technicians, guiding real-time troubleshooting and configuration adjustments during site deployments.Conducted and monitored test calls to validate network performance, signal quality, and connectivity post-integration.Analyzed test call data and generated detailed reports to support quality assurance, optimization, and issue resolution efforts.
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Education
- UiPath Certified RPA Associate UiPath2023UiPath Certified RPA Associate UiPath