Freelancer profile translated to English.

Description

I help companies improve their operational efficiency through chatbots and conversation automation, especially on WhatsApp.

I have experience in developing conversational marketing solutions using various tools, designing flows that allow for scalable lead capture, qualification, and conversion, as well as chatbots for customer service.

My approach combines technology and business: before implementing, I understand the funnel, business objectives, and customer experience to build automations that truly generate impact.

Relevant experience:

- Development of chatbots for service and sales

- Automation of lead capture and qualification processes

- Optimization of customer experience in conversational channels

Furthermore, my sales experience at companies like TikTok allows me to bring a results-oriented perspective, always prioritizing ROI and conversion.

I seek to collaborate with companies that want to professionalize their WhatsApp channel and transform conversations into business opportunities.

Languages

English
Native or bilingual
Portuguese
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Valencia (up to 50km)

TikTok (ByteDance)
Account Manager
March 2023 - December 2025 (2 years and 9 months)
• Managed 150–200 active B2B clients per quarter on TikTok's digital advertising platform, focusing on retention, engagement, and long-term revenue sustainability.
• Drove 300% YoY portfolio growth through structured account planning and proactive client strategy.
• Acted as trusted advisor, guiding clients on platform best practices, campaign optimization, and ROI improvement.
• Monitored account health metrics and client engagement to proactively reduce churn risk.
• Transitioned 10+ high-growth clients to higher level teams after sustained performance and adoption.
• Led educational sessions and client case studies to improve product understanding and long-term engagement.
Account Management TikTok Ads Sales Social Media Marketing social media management
Botmaker
Account Manager
July 2022 - February 2023 (7 months)
• Managed 50 strategic partners, ensuring onboarding, enablement, and continuous product adoption.
• Designed a structured onboarding framework to accelerate time-to-value.
• Monitored customer satisfaction, revenue trends, and engagement metrics to identify growth or churn risks.
• Collaborated closely with Product and Technical teams to resolve issues and improve customer experience.
Partnerships Strategic Partnerships Training WhatsApp Business API Chatbots
Botmaker
Account Executive
January 2020 - June 2022 (2 years and 5 months)
• Supported SMB clients throughout onboarding and implementation of SaaS automation solutions.
• Worked closely with customers to identify expansion opportunities aligned with usage and business needs.
• Provided structured follow-up and solution adjustments to ensure successful adoption.
Sales AI Automation WhatsApp Business API Chatbots Project Management