Freelancer profile translated to English.

Description

Experienced IT professional with 10 years of expertise in designing and implementing IT solutions. For the past 3 years, I have focused on management roles, strengthening my skills in leadership, team coordination, and strategic steering. Rigorous and results-oriented, I strive to combine technical expertise with management to achieve objectives effectively.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km)

Crédit Agricole-GIP
Service Delivery Manager
BANKING AND INSURANCE
July 2024 - Today (2 years and 1 month)
Guyancourt, France
Service Operational Manager:

• Ensure monitoring and steering of all services offered by the outsourcing provider.
• Verify adherence to contractual commitments (SLAs).
• Coordinate, monitor, and ensure proper handling of incidents and service requests from the client.
• Coordinate and ensure proper consideration of changes requested by the client or the outsourcing provider.
• Ensure the integrity (patching, obsolescence, etc.) of servers under the responsibility of the outsourcing provider.
• Ensure and manage annual Business Continuity Plan (BCP) exercises between the Run (offshore) and Build teams.
• Propose, identify, and define actions for service evolution and improvement.
• Ensure monitoring of problems and problem tasks assigned to the Run and Build teams.
• Ensure that best practices are respected by the outsourcing provider and our Build teams.
• Ensure that KPIs established with the outsourcing provider are met.

Build Activity Coordinator N3+:

• Weekly one-on-one meetings to follow up on major Build team projects.
• Prioritization of tasks assigned to the Build team.
• Assignment of projects, taking into account the resources' capacity.
• Track work execution in terms of remaining tasks and schedule alerts.
• Ensure budget, schedule, capacity, and remaining task monitoring.
International Coordination Team Management Change Management
AXA France
Incident Manager
BANKING AND INSURANCE
November 2023 - June 2024 (8 months)
Nanterre, France
▪ Coordinate immediate restoration actions (analysis, workaround, resolution).
▪ Manage incident-related communication to users and clients.
▪ Follow up on incident closure.
▪ Lead post-mortem meetings and ensure follow-up of action plans to prevent incident recurrence.
▪ Improve the major incident management process (incident prioritization and qualification, communication).
▪ Mobilize necessary resources and means to define an action plan for incident workaround or resolution.
▪ Ensure reporting and launch communication plans to users.
▪ Write technical procedures and enrich the knowledge base.
Team Management Pedagogy Rigor and Organization Writing Quality Self-confidence
Suez
Workstation Engineer
ENVIRONMENTAL
July 2022 - October 2023 (1 year and 4 months)
Courbevoie, France
▪ Perform packaging tasks and deploy packages into production.
▪ Create technical documentation.
▪ Participate in and present application version upgrades during CAB meetings.
▪ Resolve user issues related to packages, implement workarounds, and deploy permanent fixes.
▪ Analyze project requirements (packages) to identify user needs and achieve the requested objectives.
▪ Monitor package deployment.
▪ Create AD deployment groups.
▪ Deploy applications via Intune and SCCM.
▪ Communicate with users to provide updates on package progress or gather feedback after deployment.
Autonomy Rigor and Organization