Freelancer profile translated to English.
Back to original languageAbout Radwan
With 15 years of experience in project management, automation, and consulting, I help clients structure their business processes and deliver reliable, scalable solutions. Passionate about artificial intelligence, I leverage AI tools and RAG approaches to accelerate development cycles, enhance deliverable quality, and maximize team value. Driven by a constant desire for evolution, I actively engage in technological watch and the adoption of innovative practices to stay at the forefront of my field.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- Digimatic RFFounder of Digimatic RF (Digital Strategy & Automation / ImprovementCONSULTING AND AUDITSJanuary 2024 - Today (2 years and 5 months)Lyon, France
Main Responsibilities
- End-to-end project management: scoping, planning, execution, and delivery, coordinating teams of 2 to 5 people
- Analysis of business needs and translation into functional and technical specifications
- Design and implementation of automation solutions to optimize clients' operational processes
- Support and consulting for SMEs and large corporations across all sectors
- Implementation of testing and quality assurance strategies to ensure deliverable reliability
- Continuous technological watch, particularly on AI and RAG approaches, to enrich the service offering
Key Achievements
- Complete automation of a accounting firm's annual financial statements, eliminating human errors and freeing up 30% of employees' time
- Deployment of automation workflows and AI integration to ensure the reliability of critical processes (0 human error observed post-deployment)
- Design of end-to-end test suites for web applications, significantly reducing regressions in production
Key Skills
- Project management: planning, monitoring, team coordination, client relations
- Automation & AI: design of automated workflows, integration of AI and RAG tools, pipeline orchestration
- Quality assurance: testing strategy, end-to-end testing, functional validation
- Databases & back-end: modeling, querying, REST APIs
- Infrastructure & DevOps: hosting, CI/CD, containerization, self-hosted services
- Communication: client consulting, functional writing, technical popularization
- Huawei Technologies FranceService Solution ManagerTECHJanuary 2024 - July 2024 (6 months)Lyon, FranceSector: Telecommunications (FTTH, OLT, WDM), Solar Systems and Uninterruptible Power Supply.Clients: Mobile and fixed operators (Orange, SFR, Bouygues, TDF).
Main Responsibilities:
- Coordinate the creation and management of SLAs.
- Monitor service issues and respond to customer complaints.
- Develop service improvement plans.
- Maintain strong client relationships.
- Propose improvements to optimize processes.
Key Achievements:
- Reduction of 20% in quote creation time by simplifying the service catalog, with items adapted for WDM field operations.
- Won several major tenders, including two solar farms (0.25 MW) and several mobile and fixed sites for various operators.
Key Skills:
- SLA Management.
- Service and customer relations.
- Problem-solving.
- Multitasking and organization.
- Huawei Technologies FranceAccount Manager and Sales ManagerTECHJuly 2020 - December 2023 (3 years and 5 months)Lyon, FranceSector: Telecommunications (FTTH, OLT, WDM).Clients: Orange France.
Main Responsibilities:
- Develop strong relationships with key clients.
- Understand client needs and propose suitable solutions.
- Manage projects and achieve objectives.
- Participate in negotiations and resolve contractual disputes.
- Coordinate with internal teams to ensure smooth execution.
- Monitor client satisfaction and manage escalations.
Key Achievements:
- Won a strategic tender, securing market share and expanding business to new territories in the WDM domain, with a projected 20% revenue increase in 2024.
- Improved overall customer satisfaction by 20%, according to a third-party survey comparing 2022 to 2021 results.
- Secured a strategic project worth €0.3 million through effective CRM-based relationship management, collaborating with technical decision-makers in the WDM field.
Key Skills:
- Customer relationship and project management.
- Negotiation and escalation management skills.
- Internal collaboration and CRM tool proficiency.
- In-depth knowledge of Huawei products and services.
Recommendations
Be the first to recommend Radwan
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Diplôme d'ingénieur en télécommunications et réseauxISEN - École d'ingénieurs des Hautes Technologies et du Numérique2010Diplôme d'ingénieur en télécommunications et réseaux
- Diplôme Universitaire de Technologie (DUT), Télécommunications et RéseauxFaculté de Technologie – Université Libanaise2008Diplôme Universitaire de Technologie (DUT), Télécommunications et Réseaux