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Rado RajaonarivoRR

Rado Rajaonarivo

IT Support - VIP / Information Technology

€350/day
4 projects
Cachan, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Rado

I am Rado, currently living in Cachan in Ile-de-France, but planning to move to Normandy.
Level 1 Technician from 2010 to 2015 and IT Support from 2016 to today, at SOLUTIONS 30, CHELSEA, and COMPUTEAM MANAGEMENT as an employee.
Today, as a self-entrepreneur, I would like to expand in the IT field.

  • Malagasy

    Native or bilingual

  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Cachan (up to 30km)

Experience

  • Edenred SE
    IT SUPPORT / VIP
    RESTAURANTS AND FOOD SERVICE
    January 2024 - Today (2 years and 5 months)
    Issy-les-Moulineaux, France
    • Qualification, management, and resolution of Level 1 and 2 incidents and requests (physical intervention);
    • Constant monitoring of incidents and support requests for VIP user groups: General Directorates (GEC)
    • Proposing solutions for identified incidents;
    • Asset management: stock monitoring, asset renewal, and peripheral management (PCs, laptops, mobiles, tablets);
    • Hardware deployment at luxury client sites and points of sale: installation and configuration of hardware (computers, laptops, printers…): change management support for hardware and/or applications, assistance with configuration and onboarding of new tools;
    • Preparation and deployment of Room Pads, smartphone fleet management
    • Creation and management of user accounts and rights (Active Directory)
    • IT Kiosk management: welcoming and assisting users and VIPs;
    • Remote control of business applications, hardware, and office tools.
    • Telephony: enrollment, MFA, user configuration, application installation
  • BMI Group
    On-site IT Support
    January 2023 - August 2024 (1 year and 7 months)
    Paris, France
    On-site support, incident management, ticket management, IT asset management, telephony
  • EssilorLuxottica - Principal
    On-site support level 2
    PHARMACEUTICALS INDUSTRY
    February 2022 - Today (4 years and 4 months)
    On-site support, technical assistance to clients, ticket management,
    User profile management via McAfee, PC imaging
    IT support IT troubleshooting PC imaging
Check out Rado's experience

Recommendations

Salichon BenjaminSB
FU
Salichon Benjamin and 1 other person have recommended Rado

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Skill set (15)

On-site support level 2
- Remotely diagnose hardware or software IT malfunctions - Identify resources needed to resolve a malfunction - Guide the user to resolve the malfunction or take remote control of the system - Identify intervention phases from help desk, hotline, and manufacturer file diagnostic information - Replace or repair a defective component or assembly - Configure the workstation to user needs and perform functional tests - Perform cleaning and adjustment operations on hardware and equipment - Fill in intervention tracking forms and transmit information to the relevant department - Perform standard configuration on a workstation - Install or configure equipment in the client environment - Deploy degraded operating modes (waiting solution) for IT or office equipment - Provide technical assistance to employees
incident management; problem management; change management; release management; configuration management.
Ticketing and inventory management
IT asset management
Active Directory
user support
IT support
IT troubleshooting
PC imaging
user assistance
troubleshooting
technical assistance
PC imaging
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Categories

  • Other