Freelancer profile translated to English.

Description

I help companies develop their business and build a lasting and effective customer relationship.

Through my professional experiences as a Customer Coach and Bank Advisor, I have acquired solid skills in customer relations and commercial rebound.

I offer my services to help you capitalize on commercial opportunities and boost your sales through customer relations. I enjoy challenges and would be pleased to support you in your projects.

What I can do for your business:

- Commercial prospecting

- Commercial negotiation

- Customer relationship management

- Customer follow-up

- Inbound and outbound calls

- Mailing

I am committed to respecting deadlines and delivering quality work.

When do we start? 🚀

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Société Générale
Bank Advisor
BANKING AND INSURANCE
September 2022 - Today (3 years and 9 months)
Lille, France
I am in charge of customer relations at Société Générale. My role is to support and advise the client throughout their banking journey.
customer relations Listening skills Sales Commercial rebound Commercial negotiation Banking and financial services
Boulanger
Customer Coach
RETAIL (SMALL BUSINESS)
September 2020 - August 2022 (2 years)
Villeneuve-d'Ascq, France
- Remote customer relations
- Responding to customer requests via omnichannel channels (chat, email, inbound calls, outbound calls) - - Back office management
Customer relations Customer relationship management Commercial strategy Commercial negotiation Back office Sales After-sales service