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Description

Do you have repetitive tasks that your teams are still doing manually.

I help startups, SaaS, and call centers automate them with AI, from design to production.

At ZIWO (800+ enterprise clients), I have:

→ Deployed a speech-to-text pipeline that analyzesthousands of calls automatically

→ Automated the processing of recurring support tickets,reducing the team's manual workload

→ Integrated LLM agents

What I build for you:

→ AI & LLM agents connected to your tools (OpenAI, Anthropic, open source)

→ Business automation via Python, FastAPI, n8n

→ Voice Analytics: transcription, quality monitoring, production pipelines

No POCs. No prototypes gathering dust in a notebook. Code that runs.

→ Describe your problem, I'll get back to you within 24 hours.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ZIWO
Fullstack AI Developer
TELECOMMUNICATIONS
November 2023 - Today (2 years and 9 months)
Dubaï, United Arab Emirates
ZIWO is a cloud call management platform used by 800+ companies in the Middle East.
→Large-scale Voice Analytics**: Designed and deployed in direct collaboration with the CEO a speech-to-text pipeline in production processing **+10,000 calls/day,automatic transcription, analysis, and scoring using CTranslate2 and Hamilton DAG.

→ **Elimination of manual call QA**: Developed a system of automatic and customizable scorecards per call center. Result: an entire team dedicated to voice QA can be reduced to **a single administrator**, supervisors can directly filter calls below performance thresholds.
→Support Automation**: Implemented workflows connected to Freshdesk to **automaticallyprocess recurring tickets.
→ **LLM Integrations**: Benchmarked and integrated OpenAI, Anthropic, and open-source models directly into product workflows, in collaboration with the CEO.
Stack: Go · Python · FastAPI · CTranslate2 · Hamilton DAG · React · OpenAI · Anthropic · Freshdesk API
Python GO Artificial Intelligence Voice Automation
KBRW
Full-Stack Developer
LOGISTICS AND SUPPLY CHAIN
May 2023 - August 2023 (3 months)
Paris, France
Project on the real-time logistics platform for **Hermès**, operated by KBRW.

→ Developed React frontend and Elixir/OTP backend modules for a distributed real-time order management and reassignment system.

Stack: React · Elixir · OTP
Elixir React.js OTP Fullstack
SNCF Gares & Connexions
Mobile Application Developer
TRANSPORTATION
July 2019 - December 2019 (5 months)
Paris, France
Participated in the development of an indoor geolocation application using Bluetooth beacons, intended to improve the traveler experience in stations.
Stack: Swift · Agile
Swift Mobile Application Scrum Agile Methodology

Agatha Frydrych

Backend Java Software Engineer

4.7

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Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

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Master
EPITECH Paris
2023
Project-based program focused on software engineering, system architecture, and fullstack development. Built a strong foundation in designing scalable systems and delivering production-ready applications. Complemented this with hands-on experience in AI systems, including speech processing, data pipelines, and backend architectures for real-world use cases.
Bachelor
Epitech
2021
Diplomé d’un bachelor de la grande école d’informatique Epitech. Formation nous permettant de nous adapter à n’importe quelle technologie informatique

Rachid L.

Full-Stack Developer

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