Freelancer profile translated to English.
Back to original languageAbout Rachid
Expert in Account Management and Customer Success Freelance 🚀
Looking for an expert to optimize your customer relationships and drive your growth? You've come to the right place!
Who am I?
An experienced professional in Account Management and Customer Success for SMEs & Key Accounts. My goal: to turn your clients into ambassadors while increasing your revenue 📈
What I can do for you
- Strategic Account Management: I design tailor-made plans to maximize customer value while boosting your company's growth.
- Customer Success: Your clients' success is my priority. I deploy programs to ensure they achieve their goals and remain loyal to your brand.
- Partnership Development: I build strong relationships, fostering retention and expansion of your accounts.
- Analysis and Optimization: I track data to identify opportunities for continuous improvement.
My Approach
Personalized: I adapt to your specific needs for tailor-made solutions.
Proactive: I anticipate client needs and resolve issues before they arise.
Collaborative: I work hand-in-hand with your internal teams for flawless execution.
Why work with me?
Because I am obsessed with creating exceptional customer relationships and driving growth. My experience in key account management across various sectors guarantees a versatile approach and proven results.
Contact me today to discuss your project!
Together, we will elevate your customer relationships to the next level and propel your growth. Let's make it happen 💪 !
French
Native or bilingual
English
Fluent
Chinese
Basic
Remote only
Primarily works remotely
Experience
- CompuGroup MedicalSenior Customer Success ManagerSOFTWARE PUBLISHINGApril 2021 - Today (5 years and 2 months)Montpellier, France- Onboarding and training of new clients.- Management of customer satisfaction.- Upsell- Synchronization of the appointment scheduling platform with healthcare center business software.
- Cheetah DigitalKey Account Business DeveloperSOFTWARE PUBLISHINGMay 2019 - September 2020 (1 year and 4 months)Cité de Londres, United Kingdom- Prospecting Key Accounts- Platform demonstration- Support- Sales negotiation- Quote writing
- DropboxAccount ManagerSOFTWARE PUBLISHINGMarch 2018 - February 2019 (1 year)Dublin, Irlande- Management of a client portfolio (SMEs)- Sales of Dropbox Business solution- Product demonstration and support during the trial period- Sales negotiation- Customer satisfaction.- Competitive intelligence
Recommendations
Be the first to recommend Rachid
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master en Développement d'EntrepriseUniversité Grenoble-Alpes2016Activité annexe : Président d'une association qui organise des voyages d'études aux Nations Unies pour sensibiliser les étudiants internationaux aux problématiques de notre époque.
Skill set
Categories
- Other