RBFreelancer profile translated to English.
Back to original languageAbout Rachid
Dynamic and results-oriented professional with expertise in incident management and data analysis, enabling me to quickly identify issues and propose sustainable solutions. My analytical approach and communication skills foster a collaborative work environment, ensuring efficient incident resolution and continuous process improvement.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- GXO Logistics, Inc.,Incident ManagerLOGISTICS AND SUPPLY CHAINMay 2024 - Today (2 years and 1 month)Neuilly-sur-Seine, FranceUtilizing incident tracking and management tools to ensure accurate documentation and post-incident analysis. Developing post-incident analysis reports to identify root causes and propose recommendations.
- Foundever,Customer Support EngineerNovember 2016 - August 2022 (5 years and 9 months)Paris, FranceClose collaboration with technical teams to effectively resolve customer issues.
- STMicroelectronics,Incident ManagerAugust 2022 - May 2024 (1 year and 9 months)Montrouge, FranceParticipating in the development of incident response protocols to improve operational efficiency. Monitoring key performance indicators related to incident management to enhance services.
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Education
- Program Management for IT Professionals2024Program Management for IT Professionals
- Event, Incident, and Problem Management2023Event, Incident, and Problem Management