Description

I am a highly skilled and experienced Customer Service and Supply Chain Specialist, I am eager to contribute my expertise to a dynamic organization poised for growth. With a proven track record of optimizing supply chain operations and delivering exceptional customer service, I am ready to play a pivotal role in helping your business achieve its strategic objectives. My dedication to efficiency, customer satisfaction, and collaborative problem-solving makes me a valuable asset in navigating the complexities of supply chain management. Looking forward to leveraging my skills to drive success for your team or organization.

Objective

Use my expertise in customer service and supply chain management to drive operational excellence, increase customer satisfaction, and improve corporate supply chain procedures. I seek to link operational strategies with corporate objectives through my leadership, process improvement, and cross-functional communication skills, providing a seamless and efficient operation that continually exceeds customer expectations.

Industry field of expertise

Languages

Dutch
Conversational
English
Native or bilingual
French
Conversational

Workplace preferences

Can work on-site

Willebroek (up to 20km), Bredene (up to 20km)

Acutus Medical NV
Senior Customer service and business operation specialist
LOGISTICS AND SUPPLY CHAIN
November 2020 - Today (5 years and 7 months)
Zaventem, Belgium
Managed and executed daily incoming orders, overseeing their seamless entry into the QAD ERP system and ensuring timely delivery, showcasing proficiency in end-to-end order processing.

Established and nurtured robust B2B relationships with approximately 20 key customers, underscoring effective communication and client management skills.

Analyzed and optimized order processing workflows, reducing lead times and enhancing efficiency through strategic Supply Chain Management and collaboration with forwarders.

Addressed customer inquiries, concerns, and escalations promptly and professionally, resolving complex issues and providing effective solutions for complaints, returns, and refunds.

Maintained accurate customer master data and contracts in QAD and Salesforce, while effectively managing inventory levels across three stock locations, ensuring On Time In Full (OTIF) order delivery.

Booked, managed, and maintained logistics and forwarding solutions with global carriers such as FedEx, DHL, and UPS, enhancing international shipping capabilities.

Placed and tracked purchase orders internally and externally, demonstrating keen attention to detail in maintaining accurate stock levels.

Collaborated seamlessly with the sales team to facilitate effective inventory management at customer sites, ensuring alignment with customer expectations.

Participated actively in monthly S&OP meetings, contributing to the alignment of demand input with supply, demonstrating commitment to cross-functional collaboration and strategic planning.

Worked collaboratively with sales, warehouse, and logistics teams to streamline order fulfillment processes, contributing to operational excellence.

Identified opportunities for process improvement, implemented necessary changes, and organized training sessions, showcasing a proactive approach to continuous improvement.

Maintained accurate and up-to-date documentation for order processing, quality regulations, and audit requirements, ensuring compliance with industry standards.

Assisted with quarterly accounting closings, adhering to SOX regulations, showcasing a commitment to financial compliance and accuracy.

Contributed to contract negotiations and maintained strong relationships with suppliers and customers, emphasizing effective contract management.

Assisted and trained new team members, facilitating a smooth onboarding process and ensuring team cohesion and productivity.
United Parcel Service, UPS
Export and Custome brokerage officer
TRANSPORTATION
June 2020 - November 2020 (5 months)
Diegem, Belgium
In the role of Export and Customer Brokerage Officer at United Parcel Service Belgium N.V, I played a crucial role in ensuring the smooth and efficient execution of customs procedures. This involved overseeing the accurate and timely processing of customer payments, tracking and retrieving comprehensive customs records, and facilitating the prompt customs clearance of Import and Export shipments.

My responsibilities extended to meticulous data management, where I ensured the precise and timely entry of information into the operating system. A key aspect of my role was a deep understanding and implementation of Import and Export Desk Level Standard Operating Procedures (DLSOPs) to meet the specific needs of our customers.

I actively contributed to the development of valid customs declarations by transmitting information from various documents into the customs declaration system. Additionally, I played a pivotal role in verifying the accuracy of customs declaration information and promptly submitting it to the customs authority for compliance.

Part of my responsibilities included attending customs inspections and presenting documents to customs authorities as necessary. I also played a critical role in vetting documents received for Import and Export customs purposes to ensure compliance and correctness.

Throughout this period, my commitment to excellence and adherence to established procedures contributed to the overall efficiency of customs operations and customer satisfaction.
DHL Supply Chain
Project assistant/Product Optimizer
LOGISTICS AND SUPPLY CHAIN
January 2020 - June 2020 (6 months)
Diegem, Belgium
In this role, I conducted comprehensive market research focused on reverse management, gaining valuable insights to inform strategic decision-making. I took a proactive approach by redesigning an effective reverse spare part management system, aligning it with the evolving needs of both customers and the market.

A significant aspect of my responsibilities involved effective communication with customers to discern their dynamic needs. Through surveys and direct interactions with key accounts, I actively listened to customers' feedback and translated it into innovative product solutions, thereby adding value to both the customers and the broader market.

I proficiently utilized existing DHL tools and software, ensuring a thorough understanding and seamless operation of the technology infrastructure. This proficiency extended to designing new products and enhancing existing ones to meet customer requirements precisely.

I played a pivotal role in formulating user manuals for newly developed products and providing detailed documentation to the CRM team for effective customer management. Additionally, I introduced customers to new products, guiding them through the onboarding process to facilitate a seamless user journey.

My efforts were directed toward enhancing customer satisfaction, fostering loyalty, and contributing to the organization's profitability. Through a holistic approach that integrated market insights, product design, effective communication, and customer-centric strategies, I successfully navigated the complexities of reverse management to drive positive outcomes for both customers and the organization.