Freelancer profile translated to English.

Description

Digital Transformation & Change Management Consultant | Luxury & Retail for over 5 years, I help companies succeed in their digital transformation projects by ensuring the adoption of tools (POS, CRM, e-commerce deployment).

I am involved in:

- Change Management & Support Plan

- Training, design of user guides and immersive materials

- Digital Project Management & UAT Pilot

- Improving Customer and User Experience

I am immediately available for assignments in France or internationally.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

SUEZ
Change Management Consultant
ENERGY AND UTILITIES
September 2024 - May 2025 (8 months)
Puteaux, France
• Gathering and formalizing client needs
• Defining the team support strategy
• Creating SharePoint sites
• Creating content for social media
• Designing communication and training materials
• Creating and updating training materials following Microsoft 365 evolutions
User Training Change Management
ESTEE LAUDER
Change Management Consultant
FASHION AND COSMETICS
March 2022 - August 2024 (2 years and 5 months)
Paris, France
Project: In the Retail department, support for the deployment and adoption of the Xstore POS
• Support for the deployment and adoption of Oracle's Xstore POS functionalities
• Defining the support strategy
• Planning, organizing, and facilitating training sessions for Managers & Beauty Advisors
• Designing immersive training materials
• Updating training materials following O365 evolutions
• Creating and updating training materials
• Writing test scenarios on Jira
• Testing the tool in the test environment
• Reporting UAT bugs and creating tickets on Jira
• Writing project newsletters
Change Management User Training User Testing Change Management Strategy
HERMES
MOA / Change Consultant
LUXURY GOODS
November 2022 - February 2023 (3 months)
Paris, France
Project: Redesign of the deliverable repository and the global HSI methodology pack
• Redesign of the methodology pack according to new Cycle V > Agile processes (FR & EN)
• Redesign of the deliverable repository associated with the method, integrating existing elements into the target format and creating missing deliverables with the new HSI charter (FR & EN)
Change Management Project Management