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Rachel D.RD

Rachel D.

Change Management Consultant / Project Manager

€500/day
Paris, FR
3-7 years

Average response time: A few days

Freelancer profile translated to English.
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About Rachel

Digital Transformation & Change Management Consultant | Luxury & Retail for over 5 years, I help companies succeed in their digital transformation projects by ensuring the adoption of tools (POS, CRM, e-commerce deployment).

I am involved in:
- Change Management & Support Plan
- Training, design of user guides and immersive materials
- Digital Project Management & UAT Pilot
- Improving Customer and User Experience

I am immediately available for assignments in France or internationally.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • SUEZ
    Change Management Consultant
    ENERGY AND UTILITIES
    September 2024 - May 2025 (8 months)
    Puteaux, France
    • Gathering and formalizing client needs
    • Defining the team support strategy
    • Creating SharePoint sites
    • Creating content for social media
    • Designing communication and training materials
    • Creating and updating training materials following Microsoft 365 evolutions
    User Training Change Management
  • ESTEE LAUDER
    Change Management Consultant
    FASHION AND COSMETICS
    March 2022 - August 2024 (2 years and 5 months)
    Paris, France
    Project: In the Retail department, support for the deployment and adoption of the Xstore POS
    • Support for the deployment and adoption of Oracle's Xstore POS functionalities
    • Defining the support strategy
    • Planning, organizing, and facilitating training sessions for Managers & Beauty Advisors
    • Designing immersive training materials
    • Updating training materials following O365 evolutions
    • Creating and updating training materials
    • Writing test scenarios on Jira
    • Testing the tool in the test environment
    • Reporting UAT bugs and creating tickets on Jira
    • Writing project newsletters
    Change Management User Training User Testing Change Management Strategy
  • HERMES
    MOA / Change Consultant
    LUXURY GOODS
    November 2022 - February 2023 (3 months)
    Paris, France
    Project: Redesign of the deliverable repository and the global HSI methodology pack
    • Redesign of the methodology pack according to new Cycle V > Agile processes (FR & EN)
    • Redesign of the deliverable repository associated with the method, integrating existing elements into the target format and creating missing deliverables with the new HSI charter (FR & EN)
    Change Management Project Management

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Education

  • Master in Digital Marketing and E-commerce
    Institut Leonard de Vince
    2017
    M2
  • MSc & MBA in Digital Marketing and E-commerce
    INSEEC
    2015
    MSC & MBA M1

Certifications

  • PSPO 1
    Fitec Formation
    2020

Skill set

Categories