Freelancer profile translated to English.
Back to original languageAbout Racha
Hello,
I decided to embark on the adventure of freelancing to leverage my various professional experiences, while continuing to learn from my clients.
This choice allows me to take on new challenges, seize varied opportunities, and continuously enrich my skills.
Autonomous, reliable, and involved, I attach great importance to the quality of work and customer satisfaction.
If you are looking for a serious and effective collaboration, I would be delighted to discuss with you.
French
Native or bilingual
English
Native or bilingual
German
Basic
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- totalenergiesTechnical Support ManagerCONSULTING AND AUDITSMarch 2023 - Today (3 years and 3 months)Paris, FranceProcessing of CDS and CDR follow-up requestsManagement and prioritization of critical requestsProcessing and monitoring of OALs, in compliance with deadlines and proceduresFollow-up with external service providers and coordination with internal BPM teamsOperational monitoring and process reliability
- EigreneOperations ManagerCONSULTING AND AUDITSOctober 2022 - December 2022 (3 months)Paris, FranceProcessing of CSPE tax refund requestsSorting, analysis, and processing of eligible refund requestsWork within an operational team, respecting procedures and deadlinesAdministrative rigor and file compliance
- japhyCustomer Success Manager/ BtoC/ BizDevE-COMMERCEJuly 2022 - October 2022 (4 months)Paris, FranceMulti-channel customer serviceOrder tracking on the appUpselling and customer loyalty
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Education
- English research studies.Haute Alsace2020