Freelancer profile translated to English.
Back to original languageAbout Racha
Hello,
I embarked on the freelance adventure to leverage my various professional experiences, while continuing to learn from my clients.
This choice allows me to take on new challenges, seize varied opportunities, and continuously enrich my skills.
Autonomous, reliable, and involved, I attach great importance to the quality of work and customer satisfaction.
If you are looking for a serious and effective collaboration, I would be delighted to discuss it with you.
French
Native or bilingual
English
Native or bilingual
German
Basic
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- totalenergiesTechnical Support ManagerCONSULTING AND AUDITSMarch 2023 - Today (3 years and 5 months)Paris, FranceProcessing of CDS and CDR follow-up requestsManagement and prioritization of critical requestsProcessing and monitoring of OALs, respecting deadlines and proceduresFollowing up with external service providers and coordinating with internal BPM teamsOperational monitoring and process reliability
- EigreneOperations ManagerCONSULTING AND AUDITSOctober 2022 - December 2022 (3 months)Paris, FranceProcessing of CSPE tax refund requestsSorting, analysis, and processing of eligible refund requestsWorking within an operational team, respecting procedures and deadlinesAdministrative rigor and file compliance
- japhyCustomer Success Manager/ BtoC/ BizdevE-COMMERCEJuly 2022 - October 2022 (4 months)Paris, FranceMultichannel customer serviceOrder tracking on applicationUpsell and customer loyalty
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Education
- Studies in Anglophone Research.University of Haute Alsace2020