Freelancer profile translated to English.

Description

Functional and Application Analyst with over 7 years of experience in managing and improving business tools. Expert in data analysis, incident management, coordination between technical and functional teams, with proficiency in tools like Jira, Confluence, SQL, Power BI, and Salesforce.

Solid experience in Agile and ITIL environments, with specialized training in Data Mining and CRM. Focused on continuous improvement, I strive to optimize processes and ensure the quality of deliverables. With excellent communication skills, I effectively manage international projects and application solutions deployed in over 15 countries.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Pickup Services,
Functional & Application Analyst
October 2019 - December 2024 (5 years and 3 months)
93400 Saint-Ouen-sur-Seine, France
Context:
Management and improvement of application solutions used in 15 countries, in collaboration with internal and external partners. Team I worked with: Collaboration with internal teams (IT, customer support, marketing) and external partners in several countries. Work methodology: Agile (Scrum) for project management and application improvement. Analyze application requests from Pickup partners (+15 countries, +25 solutions) Ensure optimal use of tools by clients, identify bugs, and propose improvements Coordinate internally with all stakeholders to develop relevant solutions and ensure a high level of service Manage release notes and client communication Verify the quality of deliverables Administer Jira/Confluence for +200 users (access, project settings, improvements, etc.)
La Poste (DSI),
Application Support Officer
September 2017 - June 2019 (1 year and 9 months)
Saint Quentin, France
Context: Management of application support, coordination between business and technical teams, SLA monitoring, and incident management. Team I worked with: Teamwork with MOA, TMA, and business teams to ensure high-performance service. Work methodology: ITIL management for incident and SLA management Analysis and follow-up of incident fixes Support for activities between different stakeholders: TMA, MOA, and users Monitoring and coordination of TMA activities via JIRA and communication of actions Monitoring release performance, monthly reporting process to users
Professional Experience
LineUP7,
Data & CRM Consultant
January 2017 - August 2017 (7 months)
Paris, France
Context: Definition of KPIs, data analysis, and dashboard implementation to optimize business decisions. Team I worked with: Teamwork with Data Analysts and marketing teams to optimize CRM campaigns. Work methodology: Needs analysis and writing specifications to improve existing solutions. Definition of metrics and KPIs with the client Writing technical and functional specifications Data extraction and standardization, analysis, and interpretation Dashboard design and automation, analysis, alerting Design of acceptance test plans and execution of functional acceptance scenarios