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Rabah D.RD

Rabah D.

Customer Relations Officer Polyglot

€130/day
Paris, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Rabah

Hello, my name is Rabah and I will "pamper" your clients.
To tell the truth, all my experiences have been centered on the world of customer relations and the client as the main core on which I had to focus my work, my time, and especially all my attention because their satisfaction is the main goal to achieve. In one as in the other, accompanying, guiding, resolving disputes, and building customer loyalty are the main goals to achieve. The work I accomplished during my experiences consisted of 100% phone calls and emails. Fearing the phone or confronting a client about unsolvable problems is not allowed because being an administrative sales assistant or responsible for presenting a product or brand means having perfect elocution and especially having a comprehensive mind and knowing how to listen and read between the lines the needs and concerns of the client.
I would also be very motivated to meet you for a possible in-person or telephone interview to reiterate my motivation.
  • Arabic

    Native or bilingual

  • English

    Conversational

  • German

    Conversational

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • VR-Académie META
    Virtual Reality Animator.
    TECH
    March 2022 - Today (4 years and 3 months)
    Paris, France
    - Representative of the VR-Académie startup.
    - Manage customer relations with clients (Channel, Facebook META, Orange)
    - Prepare and set up the equipment.
    - Present the product, explain how it works, assist employees during virtual reality meetings and gatherings for better use of High-Tech equipment.
    3D Animation Workshop facilitation Customer relations high tech Metabase
  • Distribution Franprix
    Department Manager / Closing Manager
    RETAIL (LARGE RETAILERS)
    August 2021 - January 2022 (6 months)
    Paris, France
    Store Manager
    Team Manager
    Task and administrative work distribution
    Dispute processing and resolution
    Interpersonal cashier Team management
  • Gecodis SA
    Internship, Customer Relations Officer / German Market / French Market
    E-COMMERCE
    February 2021 - August 2021 (7 months)
    Marly-la-Ville, France
    Responsible for Amazon / Real / ManoMano marketplaces:
    - After-sales service
    - Order tracking
    - Telephone reception
    - Customer loyalty
    - Dispute creation and processing
    Back office Interpersonal E-commerce Dispute resolution phone reception

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Education

  • Master 2 Foreign Languages
    University of Algiers 3
    2015
  • Master 1 Germanic Studies
    Sorbonne-nouvelle Paris 3
    2021

Skill set (27)

Categories

  • Other