About Quynh Trang
Vietnamese
Native or bilingual
French
Native or bilingual
English
Native or bilingual
Experience
- Ornikar AssuranceProduct ManagerBANKING AND INSURANCEJuly 2022 - July 2025 (3 years)Paris, FranceMISSION: Complete overhaul of the Ornikar Assurance customer area and implementation of features for policyholders to manage their car insurance contract.Gathering input to build the product roadmap• User research with the User Research team• Analysis of existing feature usage with Hotjar and Mixpanel• Gathering needs from the Support teams• Competitive intelligenceManaging product development and releases with a team of 7 developers• Collaboration with the Product Designer for the design of the Ornikar Assurance customer area interfaces• Defining MVPs, story mapping, and writing detailed functional specifications• Monitoring the development of new features, writing test scenarios, and functional testing of featuresPost-release monitoring• Training Support teams on new features• Collaboration with the Data team for setting up tracking plans and building monitoring dashboardsRESULTS:• New Ornikar Assurance customer area with a complete overhaul of architecture and visual identity• Redesign of the post-subscription onboarding and document upload process with a 97% customer area creation rate• Implementation of an automatic document analysis solution: over 10,000 documents analyzed 2 months after release• Etc.
- Artur'InProduct ManagerSOCIAL NETWORKSJanuary 2021 - June 2022 (1 year and 5 months)Paris, FranceMISSION: Development of various features for the back office, enabling content managers to mass-produce image and video content for clients.• Discovery: User research and wireframe design for the back offices used by content managers• Agile Delivery: Backlog management for automated image and video creation tools with a team of 8 developers and 2 QAs• Product roadmap construction: project prioritization and MVP definitionRESULTS:2 months after the back office redesign• Image engagement rate increased from 0.9% to 1.7%• Video engagement rate increased from 1.1% to 1.6%
- Louis ZeroProduct OwnerCONSULTING AND AUDITSNovember 2018 - December 2020 (2 years and 1 month)Paris, FranceMISSION: Supporting the La Fabrique by Crédit Agricole team in the discovery and delivery of various products in fintech.KLS-PLATFORM.COM: Digital platform dedicated to syndicated loans• Coordination of a team of 9 developers and 1 UX/UI designer• Goals achieved: over 20 clients registered, €4.5 billion in syndicated financing in 4 monthsJESUISENTREPRENEUR.FR: Platform to help business creators at all stages of their project• Coordination of a team of 3 developers and 1 UX/UI designer• Goals achieved: 2000 creation projects supported in 2020
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Education
- Master 2 Connected Marketing and Digital CommunicationIAE Lyon2018Master 2 Marketing Connecté et Communication Digitale