Freelancer profile translated to English.

Description

Entrepreneur

Art sector specialist, I have been an entrepreneur for over 5 years. I founded a platform connecting the HCR (Hotels, Restaurants, Cafes) sector with visual artists in 2019. I then joined Singulart as an artist agent (equivalent to KAM).

I am now a freelance artist agent.

Customer Care

I consider after-sales customer experience to be the most important, and customer satisfaction to be an essential anchor for building a successful business! I aim to provide 5-star service and experience: fast, efficient, and high-quality.

I worked in Customer Care at Shine and at L'Ecole Française for 1 year. I assist CC teams in ticket processing and organizing customer requests. I am proficient with Intercom and Zendesk. I also work with Hubspot and Notion.

What I'm looking for

I am currently looking for part-time freelance Customer Care missions (ideally 3/4 days a week, but I am open to more). I am available mornings, afternoons, evenings, and weekends. For example, at L'Ecole Française, I worked Mondays, Tuesdays, and Wednesdays, dedicating Thursdays and Fridays, as well as weekends, to my artistic management activities.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Ecole Française
Customer Care Specialist
EDUCATION AND E-LEARNING
October 2024 - October 2025 (1 year)
Levallois-Perret, France
Work on Zendesk, Bitrix (CRM) and Notion.
Handling level 0, 1, and 2 tickets (except financial requests)
Continuous process improvement (macros, internal processes)
Managing about fifty tickets per day
Problem Solving Customer Service Process Improvement
En tant qu'indépendant
Artist Agent
ARTS AND CRAFTS
March 2023 - Today (3 years and 3 months)
Paris, France
Management of about ten internationally renowned artists to increase turnover
Prospecting: Art hunting for individuals and professionals
Sales: B2B collaborations (decorators, interior designers, landscape architects, hotels, etc.)
Web Marketing: Management of artists' websites (WordPress) and social media, Ads (Instagram, Google)
Visibility Development: Creation of artist websites on Wordpress
Singulart
B2B Partnership Manager
E-COMMERCE
March 2022 - March 2023 (1 year)
Paris, France
Artistic collaborations with fashion and wine & spirits brands like La Maison Du Whisky, Dolcezza, etc.
Exhibitions in various company offices, from startups to law firms and coworking spaces.
Public tenders (Delafontaine Hospital, Embassy of Gabon, etc.)