Quentin Picavez

About me:

My name is Quentin, I am 27 years old and I live in the South of France. For 7 years, I have been working in the startup sector, an area I know very well. Through my experiences, I have specialized in process optimization and improving customer experience, two essential levers for ensuring the sustainability of a company.

My vision:

I have noticed that many companies lose customers or opportunities due to a poorly structured customer service. For me, clear processes and well-defined tools are essential to:

- Increase efficiency,

- Reduce costs,

- Improve customer satisfaction.

My experience

Production Manager:

I managed a team of 25 people (graphic designers, copywriters, SEO specialists) and oversaw the production of websites for VSEs/SMEs. With over 8000 clients, I implemented:

- Structured processes to track requests,

- Precise KPIs (deadlines, quality, volume) to monitor performance,

- Reliable dashboards to continuously improve efficiency and customer satisfaction.

What I offer:

- Process audit and optimization: Identify and simplify bottlenecks.

- KPI implementation: Create tools to measure and manage your performance.

- Customer experience improvement: Structure your processes to retain your clients.

- Team management: Provide a clear framework for better operational consistency.

Outside of work:

A passionate triathlete, I cultivate perseverance and organization, qualities that also guide my work.

If you want to optimize your processes and better structure your organization, please feel free to contact me.