Freelancer profile translated to English.

Description

My goal: To help users better meet their needs and improve their usage, by working closely with developers, UX/UI teams, and business teams on Web or Mobile projects.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km)

leboncoin
PRODUCT MANAGER
E-COMMERCE
September 2022 - March 2025 (2 years and 6 months)
Paris, France
Product Vision / Product Discovery
Product Discovery
Define the business problem
Product Vision
User / Business Objectives
KPIs and OKRs
Path analyses
Prioritization
Define MVPs and Roadmaps
Coordinate developers / UX and QA
Collaboration with different company entities

WEB and MOBILE - Payment Path Optimizations
User testing to identify needs.
Data analysis to understand user behavior.
Redesign of payment and payment confirmation pages.
Standardization of the user experience for payment paths.

WEB and MOBILE - New Payment Methods
Introduction of Split Payment (Wallet + other payment methods).
Integration of Apple Pay, PayPal, and Klarna.
Management and optimization of PayPal / Klarna disputes.

PO API - Facilitating Payment Usage
Redesign of payment APIs to make payment:
-> More robust
-> More scalable
-> Easier to integrate
-> Easier to enable/disable payment methods
Mobile Application iOS Android Web project management Figma Atlassian JIRA Kanban Product Discovery React.js Product management API Management
SNCF Connect
SENIOR PRODUCT OWNER
TRANSPORTATION
March 2015 - August 2022 (7 years and 5 months)
Paris, France
B2C - B2B: WEB / MOBILE / API
7 years of experience within different teams:
Checkout
B2B - Management, Coordination, and Product Owner for B2B Projects
Customer Account
SNCF Connect: Customer + Web + Continuous Improvement
Product Vision

Product design
Definition of the Customer Account vision and Prioritization in roadmaps
Definition of the SNCF Connect Customer Account MVP
Team Management
Organization and facilitation of Agile Scrum/Kanban rituals
Reporting and updating roadmaps and KPIs
Implementation of the Customer Account and Authentication MVP
Monitoring of development, testing, and deployment
Acceleration of Web development for key sales paths
Implementation of Beta Pages: customer feedback possible, program to gather customer input, smoke tests to gauge interest, user testing, A/B tests
Sharing and Progress
Decisions based on KPIs: Alerts, Prioritization, Abandonments, MVP Definition
Stakeholder presentations: Steering Committee, Sponsors, Marketing, etc.
Main point of contact: Management of the professional program and B2B project coordinator
Organization of cross-functional demonstrations
Team Leadership / Management
Management of 5 teams (Steering Committee / Project Committee)
Customer Account: Analysis and improvement of the functioning of a struggling team
Mentoring and coaching of POs upon their arrival on the subject
Formation and management of task forces with appropriate participants
Cross-functional Missions and Program Monitoring
B2B - Management of a cross-functional program for professional clients
Product OPS: Facilitation / acceleration of the overall progress of the SNCF Connect product
Participation in the implementation of strategic products: Reservation Alert, TGVMax, TER, Rebranding Voyages-Sncf.com to OUI.sncf, SNCF Connect, etc.
Participation in the improvement of Product Department processes: Implementation of RPD, implementation of digitized roadmaps for COVID-19 needs, etc.
Mobile Application Web project management Product management Figma Atlassian Confluence Atlassian JIRA Flutter iOS Android API Management
Clarins
TECHNICAL PROJECT MANAGER
February 2014 - March 2015 (1 year and 1 month)
Neuilly-sur-Seine, France
• INTERNATIONAL WEB PROJECT MANAGEMENT:
- Technical and functional referent for the site
- Management of developments carried out externally (service providers, external companies): M&C, B&D, eCommera, and Big Youth
- Development and management of schedules for database synchronization with a triangular architecture
- Development and management of development and testing schedules for the sites
- Development and management of site release schedules
- Monitoring of technical meetings and writing of minutes
- Setting up weekly project progress review meetings
• CONFIGURATIONS AND TESTS:
- Front-end and back-office configurations
- Bug reporting, ticket creation, and correction tracking
- Functional and technical testing with creation of test plans
- Synthesis of ongoing issues and reporting of alerts to management
- Analysis and testing of data flows (customers, purchases, loyalty, unique code validations, etc.) via Batch and Web Services
- Verification of customer data quality
- Correction of customer data
- Assistance to customer care in resolving customer issues (connection problems, etc.)

• OFFICIAL PROCEDURES:
- Work, in collaboration with Clarins management, on crisis situation analysis audits
- Work, in collaboration with Clarins management, on the creation of a legal file for crisis situations
- Work, in collaboration with Clarins management, on the creation of an RFP for technical partner changes

Technical environment: Demandware (JAVA), Microsoft Office Suite, iWorks Suite