Freelancer profile translated to English.

Back to original language

Description

I specialize in the creation and deployment of AI agents dedicated to customer support and after-sales service (SAV).

These agents are capable of:

• automatically managing incoming emails (Outlook, Gmail, professional inboxes),

• understanding customer requests (SAV, support, complaints, follow-up),

• responding in a contextualized and professional manner,

• drawing on a knowledge base (Google Docs, Notion, PDFs, FAQs, CRM),

• escalating complex requests to a human,

• operating 24/7 with traceability and exchange history.

My approach is results-oriented: reducing response time, decreasing support load, improving customer experience.

I intervene end-to-end:

•

audit of existing support,

•

design of the AI agent,

•

automation via workflows (e.g., n8n),

•

tests, security, and deployment,

•

continuous support and optimization.

Shall we discuss it?

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

PRIME ENGINEERING
Business Unit Manager
January 2025 - September 2025 (8 months)
Responsible for the development of commercial activities in Ile De France and the training of business engineers.
Commercial Business Development Consulting Sales Team Management
Altogen
Business Unit Manager
CONSULTING AND AUDITS
July 2022 - Today (3 years and 11 months)
Boulogne-Billancourt, France
Responsible for the development of commercial activities in Ile De France and the training of business engineers.
Commercial Business Development Consulting Sales Team Management
ALTOGEN
Business Development Engineer
June 2021 - July 2022 (1 year and 1 month)
92100 Boulogne-Billancourt, France
Responsible for commercial development, I was in charge of prospecting and selling service offerings to my clients.
Prospecting Business Development Commercial

Check out Quentin's experience

Be the first to recommend Quentin

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

Master 2 (M2) ChemTechCo, Commerce/Marketing and Sciences
Université Grenoble Alpes
2020
Master 2 (M2) ChemTechCo, Commerce/marketing et sciences
Master 1, Chemistry
Université Grenoble Alpes
2019
Master 1, Chimie

Check out Quentin's education

Business Developers

Quentin Lapierre

AI Agent Designer

About Quentin

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Skill set (8)

Categories