Quentin Bihour

Operational maintenance (MCO) of Group business applications: Cegid Retail Y2, Cegid Orli;

Monitoring and resolution of application and technical incidents in coordination with support teams and publishers;

Gathering and analysis of user needs (Web digital, Retail, Wholesale, etc.); Participation in cross-functional digital projects, in collaboration with business teams, IT, and external partners;

Management of business projects, independently or in pairs (schedule management, deliverable tracking, stakeholder coordination);

Writing technical documentation, user procedures, and training materials;

Organization and execution of business acceptance testing, particularly during version upgrades (SaaS or on-premise);

User support and continuous training of business teams;

Level 1 to 3 IT support: user assistance, functional administration, access and rights management;

Monitoring of proxy/VPN tools, management of remote access rights, and security of access to business resources;

Participation in the administration of the technical infrastructure (networks, servers, application environments) in coordination with IT teams;

Contribution to the implementation of IT security best practices: authorization management, user awareness, participation in internal audits;

Proactive proposals for continuous improvement of tools, business processes, and service organization.

Operational maintenance (MCO) of Group business applications: Cegid Retail Y2, Cegid Orli;

Monitoring and resolution of application and technical incidents in coordination with support teams and publishers;

Gathering and analysis of user needs (Web digital, Retail, Wholesale, etc.); Participation in cross-functional digital projects, in collaboration with business teams, IT, and external partners;

Management of business projects, independently or in pairs (schedule management, deliverable tracking, stakeholder coordination);

Writing technical documentation, user procedures, and training materials;

Organization and execution of business acceptance testing, particularly during version upgrades (SaaS or on-premise);

User support and continuous training of business teams;

Level 1 to 3 IT support: user assistance, functional administration, access and rights management;

Monitoring of proxy/VPN tools, management of remote access rights, and security of access to business resources;

Participation in the administration of the technical infrastructure (networks, servers, application environments) in coordination with IT teams;

Contribution to the implementation of IT security best practices: authorization management, user awareness, participation in internal audits;

Proactive proposals for continuous improvement of tools, business processes, and service organization.