Freelancer profile translated to English.

Description

I am an experienced IT freelancer specializing in system administration, Microsoft environments, and IT infrastructure. My expertise includes Microsoft 365, Windows Server, Active Directory, virtualization, security solutions, as well as the reliable operation and optimization of IT systems.

I support companies pragmatically and solution-oriented – from analysis and implementation to ongoing support. My goal is to provide stable, secure, and future-proof IT solutions that sustainably improve my clients' daily work.

Languages

Albanian
Native or bilingual
English
Fluent
German
Fluent

Workplace preferences

Remote only

Primarily works remotely

Schmieder IT-Solutions
Systems Engineer
September 2022 - Today (3 years and 11 months)
Germany
• Manage and monitor all installed systems and infrastructure
• Management and monitoring of all installed systems and infrastructures
• Installation, configuration, testing and maintenance of operating systems, application software and system management tools
• Proactively ensure the highest availability of systems and infrastructures
• Monitor and test application performance for potential bottlenecks, identify possible solutions and collaborate with developers to implement these solutions
• Maintain security, backup, and redundancy strategies
• Participate in the design of information and operating systems
• Provide 2nd and 3rd level support
• Collaborate with vendors and other IT personnel for problem resolution
• Expertise in: Windows Server 2016, 2019, Microsoft Office 365 and Azure, Intune, Exchange on-premise and online security solutions, backup solutions, Windows 10, Mac OS, Linux, Active Directory, DFS, DHCP, GPO, WSUS etc.
StarLabs
System Administrator
DIGITAL AND IT
February 2021 - Today (5 years and 6 months)
Priština, Kosovo
Monitoring and maintenance of networks and servers.
▪ Upgrade, installation and configuration of new hardware and software to meet company objectives.
I ▪ Implementation of security protocols and procedures to prevent potential threats.
▪ Create user accounts and perform access control.
▪ Perform diagnostic tests and debugging procedures to optimize computer systems.
▪ Document processes, as well as back up and archive data.
▪ Develop procedures for data retrieval and recovery.
▪ Efficiently design and implement end-user feedback and error reporting systems.
▪ Support and mentor IT department employees, as well as provide IT support.
▪ Stay up-to-date with advancements and best practices in IT administration.
Windows Server Active Directory Networking Cybersecurity
Berlitz GmbH
IT Support Specialist
ENTERTAINMENT AND LEISURE
July 2019 - September 2023 (4 years and 2 months)
Frankfurt am Main, Germany
Processing and coordination of support requests from customers, European branches, and end-user support.
▪ Initial handling and evaluation of system messages from the customer's central data center, as well as initiation and coordination of further measures.
▪ Installation of PC and notebook workstations.
▪ Support the team in the administration of a complex hosting infrastructure for 180 locations in 23 European countries.
▪ Active participation and further development of an ITIL-supported service structure.
▪ Handle customer requests promptly and appropriately in the area of technical help and support for identified and raised issues.
▪ Document new knowledge required by the customer and share with the team
▪ Be a mentor to new resources joining the team.
Active Directory Print Networking Microsoft Office VMWARE Citrix