Freelancer profile translated to English.

Description

I am an experienced consultant and digital transformation freelancer with a focus on Financial Services (Banking & Insurance) as well as Consumer & Commercial Processes. With over 11 years of experience in consulting, pre-sales, and implementation, I support companies in digitizing and automating complex business processes and realizing measurable business value.

My focus is on the end-to-end transformation of business processes – from strategic value definition and business case development to operational implementation on leading platforms such as ServiceNow and Salesforce. In international projects, I have managed global stakeholders, steered cross-functional teams, and been responsible for digital initiatives that have demonstrably achieved revenue growth, efficiency improvements, and better customer experiences.

My core competencies include:

Digital Transformation & Process Automation (Middle Office, Onboarding, Case Management)

Pre-Sales & Value Advisory (Value Cases, Business Cases, Executive Storytelling)

FSI Expertise (Banking, Insurance, Commercial Cards, KYC & Compliance)

Workflow and Platform Implementations (ServiceNow Flow Designer, Salesforce)

Migration & Rollout of complex systems in regulated environments

Stakeholder Management at C-level and Business Unit level

In previous projects, I have, among other things:

Led pre-sales initiatives for global FSI and CPG clients, generating over $12 million in NNACV

Digitized middle-office processes, reducing turnaround times by up to 35%

Standardized client onboarding processes, shortening cycle times from 21 to 6 days

Migrated critical banking applications without affecting ongoing operations

I work in a structured, results-oriented manner with a clear focus on business impact. As a freelancer, I support my clients flexibly – from short-term consulting mandates to end-to-end transformation projects.

Languages

English
Native or bilingual
German
Native or bilingual

Workplace preferences

Can work on-site

Zürich (up to 50km)

ServiceNow
Global Value Advisor – FSI &CPG
BANKING AND INSURANCE
June 2021 - Today (5 years)
Zürich, Switzerland
✓ Leading pre-sales activities for global accounts
• o Led pre-sales activities for global FSI and CPG accounts, shaping digital transformation opportunities and co-creating value cases that generated over $12M in NNACV within last 3 years.
Customer Service Management Customer Relationship Management (CRM) Sales Pre-sales IT Strategy
Accenture (CH)
Management Consultant S&C Banking
March 2018 - May 2021 (3 years and 2 months)
Zürich, Switzerland
Digitization Middle Office Lean Cases
• o Led the design and implementation of Flowable-based workflows to streamline middle-office case management, reducing manual handoffs and improving resolution times by 35% while enhancing operational transparency. Digitization CIC Onboarding & Commercial Cards
• o Drove the digitization of client onboarding and commercial card processes, standardizing workflows across regions and cutting onboarding cycle time from 21 days to 6 days, boosting client experience and compliance.
Sopra Steria
Senior Consultant - FSI
September 2016 - February 2018 (1 year and 5 months)
Zürich, Switzerland
Migration project for major swiss bank
• o Managed the end-to-end migration of critical banking processes and applications for a leading Swiss bank, ensuring seamless transition with zero disruption to client services