Prune Martenat

I support companies and their clients in adopting tools, developing skills, and improving user experience, with a very human, operational, and field-oriented approach.

At Pennylane, I supported diverse profiles such as CFOs, executives, freelancers, and executive assistants with their onboarding and daily use of the platform. My role was to tailor the support to each client's needs to facilitate their autonomy and product adoption. I also liaised between the Customer Success and Product teams to improve internal communication and prioritize user feedback.

I then joined WeChooz to strengthen the Customer Success teams in a high-activity context, with a significant need for adaptability and responsiveness.

Upon my return from a round-the-world trip, I joined Doctolib as an HR trainer. There, I supported employees in adopting the AI tools deployed at scale within the company, adapting training to the business needs of the sales, marketing, and HR teams.

In parallel, since September 2025, I have been developing Epoca Voyages, my custom travel consulting company. This entrepreneurial experience gives me a concrete vision of customer relations, business challenges, and the importance of personalized support.

Today, I am looking for freelance missions in Customer Success, onboarding, or product training, mainly in SaaS, startup, or scale-up environments.

I specialize in:

• Customer onboarding and support

• User training and change management

• Product adoption and customer experience

• Coordination between CSM and Product teams

• Documentation and educational resources

• Operational Customer Success reinforcement

• Deployment and popularization of AI tools internally