Freelancer profile translated to English.

Description

Freelance IT support technician, I work on various user environments, from level 1 to level 3. I handle helpdesk and remote IT support tasks, with good knowledge of tools like ServiceNow, Active Directory, and GLPI. Experienced in demanding environments (VIP users, migration management, telephony, IT onboarding), I am responsive, autonomous, and solution-oriented.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Atlas AI
Freelance Cloud Engineer
January 2023 - Today (3 years and 5 months)
Deployment and management of solutions on Google Cloud Platform (GCP). Deployment of AI-based web applications via Cloud Run, Vertex AI, and Docker. Implementation of access management systems and secure environments for critical projects. IT support and technical problem-solving for individuals (via Yoojo Jobber). Management and optimization of e-commerce stores.
GROUPE BON MARCHÉ
IT & Proximity Support Technician
April 2022 - June 2022 (2 months)
On-site support and workstation deployment. Incident management via ServiceNow. User assistance on-site and remotely.
GROUPE VITAL
IT Deployment Technician
November 2021 - March 2022 (4 months)
La Garenne-Colombes, France
Installation and configuration of workstations. Data migration and setup of work tools. Preventive and corrective maintenance.