Description

I help engineering and product teams ship complex, multi-workstream programs on time — with the governance, visibility, and cross-functional alignment that scale-ups and enterprises need.

With 10+ years delivering programs across SaaS, telecom, and e-commerce (Meta, Walmart Labs, Vodafone, Gupshup), I specialize in release management, Agile transformation, and end-to-end delivery ownership — from roadmap planning through go-live. SAFe, Scrum, ITIL, and PRINCE2 certified.

I typically work on: multi-team platform rollouts, OKR-driven program governance, OSS/BSS migrations, and Agile/SAFe transformations. If your delivery is complex, cross-functional, or overdue for a framework — that's where I thrive.

Languages

English
Fluent
Hindi
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Gupshup
Senior Program Manager
May 2023 - November 2025 (2 years and 6 months)
Bengaluru, Karnataka, India
• ▪ Governed end-to-end release lifecycle for 3 concurrent product teams (AI Research, AI Product, Bot Studio) — owning release calendars, deployment readiness checklists, rollback plans, and post-release retrospectives across 20+ interconnected product modules.
• ▪ Drove PMO governance for CXO-level programs: maintained RAID logs, RAG dashboards, and milestone trackers; facilitated weekly leadership reviews and cross-functional planning sessions that reduced escalation lag by standardising reporting cadence.
• ▪ Coordinated sprint planning and capacity management across 3 engineering teams, reviewing velocity, burndown, and flow efficiency metrics each sprint and removing blockers — contributing to a consistent ≥85% sprint goal attainment (verify exact figure).
• ▪ Played key role in shipping AI Agents product on Gupshup CX platform: managed phased release staging, dependency coordination with QA and DevOps, and stakeholder communications from alpha to GA.
• ▪ Mentored 4+ Program Managers on Agile, JIRA, and release best practices; authored the organisation's first PM playbook, reducing onboarding time for new PMs by an estimated 30–40%. (verify)
• ▪ Led cross-selling and up-selling feature programs that directly contributed to revenue expansion —
managed a portfolio of 20+ modules with cross-functional dependencies across Product, Engineering, and Solutions teams in multiple regions.
Meta (Facebook)
Operations Program Manager
September 2020 - December 2022 (2 years and 3 months)
Singapore
• ▪ Scaled operational support for a global portfolio of 100+ telcos and ISPs across 4 regions (EMEA, APAC, LATAM, NORAM), serving as single point of contact for all partner escalations and driving resolution through cross-functional ownership.
• ▪ Led OKR transformation for a ~80-person global team spanning 3 Lines of Business: unified delivery timelines, introduced Agile sizing/priority frameworks, and trained the entire org — improving cross-team milestone visibility and reducing planning cycle time.
• ▪ Onboarded 3+ new products to the Support Portfolio: led release readiness assessments, established tooling, defined KPIs and SLAs, and trained support teams — reducing time-to-support-readiness for each new product launch.
• ▪ Ran monthly Operations performance reviews with Product leadership, tracking SLA attainment, resolution time, and CSAT; co-goaled process and tooling improvements that measurably reduced partner escalation volumes (verify %).
Walmart Labs
Senior Project Manager
November 2018 - September 2020 (1 year and 10 months)
Bengaluru, Karnataka, India
• ▪ Managed 5+ simultaneous infrastructure programs within Walmart's Global Infrastructure & Engineering Operations pillar, governing schedules, risks, dependencies, and executive reporting for high-complexity projects.
• ▪ Produced data-driven KPI dashboards for senior leadership — tracking program health, milestone attainment, and risk burn-down across multiple concurrent delivery tracks in a globally distributed engineering organisation.
• ▪ Led Network Operations Centre onboarding for Walmart.com monitoring services: coordinated cross functional teams, defined success metrics, and delivered the program within scope and timeline.
• ▪ Defined risk mitigation frameworks and operational excellence standards for infrastructure programs, ensuring consistent governance across teams operating across US, India, and global data centres.