Freelancer profile translated to English.

Description

Versatile freelance assistant, I offer services in customer support, administrative management, property management, and travel organization.

Experienced in customer interactions and digital tools, I work with rigor, autonomy, and a sense of organization to effectively support each project.

Languages

Workplace preferences

Can work on-site

Paris (up to 50km)

Onepilot
CUSTOMER CARE
April 2026 - Today (4 months)
• • Customer assistance
• • Incident and complaint processing
• • Personalized customer advice
. . Administrative management
Advice Customer service Administrative and financial management Customer support Complaint management
AMERICAN EXPRESS
CUSTOMER CARE
May 2021 - June 2025 (4 years and 1 month)
• • Support for clients and internal teams
• • Assistance with the use of digital tools
• • Tracking of customer requests via internal CRM tools and dispute files
CIC
ONLINE BANKING ADVISOR
December 2019 - March 2020 (3 months)
• • Remote administrative and commercial support
• • Processing of current operations and complaints