About Priscila
With over 16 years of experience driving excellence in the financial technology sector, I specialize in navigating the complexities of modern payment ecosystems. My career is defined by a long-term tenure at Mastercard, where I spearheaded end-to-end projects ranging from high-stakes instant payment systems to robust fraud prevention frameworks.
I bridge the gap between complex financial operations and streamlined business processes. My background includes pivotal roles at Citibank, where I honed my skills in financial operations and market research.
Core Expertise:
- Payment Systems: End-to-end project management and implementation.
- Business Analysis: Process improvement and operational scaling.
- Risk Management: Strategic fraud prevention and mitigation.
- Financial Intelligence: Deep experience in market research and banking operations.
English
Native or bilingual
Portuguese
Native or bilingual
Spanish
Fluent
French
Fluent
Can work on-site
London (up to 50km)
Experience
- MastercardManager Business Analyst–Instant Payment System (IPS)and Security & Risk.January 2019 - March 2025 (6 years and 2 months)• ▪ Led the end-to-end process of creating and publishing project documentation—including Functional Specifications, Flowcharts, and Technical Build Guides—to ensure internal teams and clients had access to accurate information.• ▪ Led the revision and updating of the Message Implementation Guide (MIG) to reflect current project requirements and standards.• ▪ Used SQL queries via DBeaver to perform basic database analysis, ensuring data accuracy and system functionality for the Instant Payment System (IPS)• ▪ Worked on the product roadmap to prioritise new features, ensuring the software met both company goals and market needs.• ▪ Created well-structured user stories and acceptance criteria, capturing the 'who,' 'what,' and 'why' of the user's interaction with the system.• ▪ Mapped and analysed business processes to identify bottlenecks and areas for improvement, helping to make workflows more efficient.• ▪ Designed and implemented streamlined processes to improve efficiency, reduce costs, and provide a better experience for customers.• ▪ Collaborated with operations teams to ensure smooth day-to-day operations, to resolve daily issues and improve workflows, ensuring payment systems and internal processes ran smoothly.• ▪ Built and led high-performing teams of Business Analysts, focusing on effective collaboration and knowledge sharing to meet project goals.• ▪ Built strong relationships with key stakeholders, including product managers, engineers, compliance officers, and executives, to ensure project alignment and success.• ▪ Collaborated with security teams to define and implement a robust Fraud Prevention System, ensuring AML (Anti Money Laundering) compliance.• ▪ Created and managed dashboards in Jira to support team tracking and progress on the Fraud Prevention System.• ▪ Collaborated with UX designers to improve the user experience of payment platforms, making them more intuitive and user-friendly.
- MastercardSenior Business Analyst–BANKING AND INSURANCEJanuary 2019 - March 2025 (6 years and 2 months)London, United KingdomBatch Payment System (BPS)in Latin America, Mobile Payment Service (MPS)/ Proxy Directory Service (PDS), Latin America, Asia, Europe.• ▪ Contributed to the solution design for the Proxy Directory Service (PDS), which uses tokenisation/data masking for secure mobile payments, focusing on the analysis of multi-directory requirements.• ▪ Maintained and reviewed Functional Specification documents to ensure they accurately reflected system requirements• ▪ Organised and led Show and Tell/Sprint Demo sessions to demonstrate progress to stakeholders and gather early feedback on the MPS project.• ▪ Managed daily Jira ticket tracking and reporting to monitor project progress and identify blockers.• ▪ Translated communicated customer needs into specific, actionable project objectives.• ▪ Provided support to customers throughout the industry test phase to ensure successful system integration.• ▪ Acted as a liaison between customers and the UAT (User Acceptance Testing) team to ensure a positive experience for all parties.• ▪ Maintained full requirements traceability and conducted regular reviews to ensure all business needs were successfully delivered.• ▪ Supported the onboarding of new clients, ensuring a smooth transition into the Mastercard payment ecosystem.• ▪ Assisted with the implementation of internal and external Change Requests (CR) throughout the project lifecycle.• ▪ Contributed to Go/No-Go decision point meetings with internal Mastercard and client stakeholders, assessing the readiness of the new Mastercard payment system for deployment and its capability to replace existing infrastructure.• ▪ Tracked and supported operational activities during the go-live warranty period to ensure sustained performance.
- MastercardBusiness AnalystJanuary 2019 - March 2025 (6 years and 2 months)– Assignments: Innovation, Instant Payment System (IPS) & Batch Payment System (BPS)projects.• ▪ Supported the pre-sales team by preparing and delivering technical presentations, proposals, and sales materials, and contributed to the RFI/RFP process by drafting comprehensive responses for potential customers.• ▪ Facilitated Client Elaboration workshops with customers and wider teams to perform the elicitation and analysis of business change, and both functional (FR) and non-functional requirements (NFRs).• ▪ Developed Epics and wrote user stories in Jira to ensure project requirements were tracked from start to finish.• ▪ Collaborated across the business with a cross-functional team of Business Analysts, SMEs, PMs, POs, Engineers, and Testers to deliver solutions for customers.• ▪ Supported the testing phases of project delivery by assisting with daily IT defect calls and managing client change requests.• ▪ Assisted with the prioritisation of requirements by working closely with Subject Matter Experts (SMEs) and other Business Analysts.
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Education
- Project Management Foundations(PMI2024Project Management Foundations
- Business Analysis Foundations, Fundamentals & Competencies(IIBA2021Business Analysis Foundations, Fundamentals & Competencies