Freelancer profile translated to English.

Description

Sales assistant and customer support with several years of experience in telesales and customer relationship management. I support companies in the daily management of their existing customers: order tracking, processing customer requests, administrative management, and coordination with internal teams. Familiar with e-commerce environments and IT tools, I ensure a fluid, professional, and efficient customer experience. Organized, rigorous, and customer satisfaction-oriented, I quickly integrate into existing processes and work autonomously remotely.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Ambrosi
Sales Assistant / Telesales
AGRICULTURE
October 2020 - November 2024 (4 years and 1 month)
Nice, France
Sales assistant in a telesales environment, responsible for the commercial and administrative management of an existing client portfolio.
• Handling incoming and outgoing calls to existing active clients
• Commercial advice and order taking
• Order and client file tracking
• Administrative management and updating client information
• Coordination with internal teams to ensure customer satisfaction
Position requiring rigor, service orientation, and organization, with qualitative and commercial objectives.
Dress'LYN
E-commerce Assistant & Customer Support
E-COMMERCE
December 2024 - Today (1 year and 6 months)
Nice, France
Operational management of an e-commerce store for women's ready-to-wear in second-hand.
• Management of customer orders from A to Z (validation, tracking, shipping, returns)
• Multichannel customer support (messages, after-sales service, disputes, post-purchase follow-up)
• Listing and optimization of product sheets (titles, descriptions, photos)
• Stock organization and monitoring
• Customer relations with a qualitative approach and loyalty building
• Daily use of digital tools and e-commerce platforms
Accustomed to working independently, with rigor, a sense of service, and adherence to deadlines.