Description

Running a business comes with endless moving parts, and your operations shouldn’t slow a business down—they should make things easier. But between managing workflows, handling admin tasks, and keeping everything running smoothly, it’s easy for things to become overwhelming.

And if you’ve ever thought, “We should have fixed this ages ago”… I’ve been there with other founders, too.

And this is where having a buddy in ops matters most.

My role goes beyond organizing workflows — it’s about integrating your people, processes, and platforms into a structure that supports the business you’re building. Because “we’ll fix it later” has a funny way of becoming the default system.

Here's how I can support you:

✅ YOUR OPS BUDDY 6+ MONTHS

An end-to-end support for founders ready to bring clarity, stability, and scalability into their business using the B.U.D.D.Y FRAMEWORK.. As your ops partner, I strengthen the backbone of your operations so you gain the structure and support needed to reduce bottlenecks, align your team, and keep operations moving forward—so scaling feels supported, not overwhelming.

✅ 30 DAY OPS REVIEW

A deep-dive operational health check to uncover inefficiencies, bottlenecks, and misalignments in your workflows, tools, and team structure. You’ll walk away with a clear, prioritized roadmap for improving your operations — giving you the clarity and direction to scale more smoothly and efficiently.

✅ THE OPS BLUEPRINT (90 DAYS)

From undocumented steps to incomplete notes, processes are turned into SOPs that work hand-in-hand with the right systems that works in practice—reducing confusion, removing guesswork, easing handoffs, and keeping operations moving smoothly.

I don’t just fix processes; I partner with you to reimagine how your business runs, giving you more time to lead, innovate, and enjoy the success you’ve built.

Let’s see how we can make your work work better for you. What’s on your plate today?

Industry field of expertise

Languages

English
Native or bilingual
Filipino
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Operations Buddy
Founder | Operations Integrator
April 2025 - Today (1 year and 2 months)
You’ve built something you’re proud of. But behind the scenes? Operations aren’t as smooth as they could be, your systems are pieced together, and growth feels harder than it should.

I’ve worked across healthcare and ecommerce systems long enough to know this: operations can’t be an afterthought — not if you want to scale without burnout.

Operations Buddy was built with one thing in mind: helping founders who feel like growth is slipping through their fingers because the backend can’t keep up. We don’t hand you a PDF and walk away — we co-design, embed, and optimize with you.

That’s how the B.U.D.D.Y. Framework came to life — a step-by-step approach that turns operational gaps into structured systems and clear workflows. It’s designed to reduce confusion, reduce bottlenecks, and keep your operations moving forward with clarity and stability.

If I could organize your backend within 90 days so growth feels structured instead of stressful, would you explore how we could work together?
Operations Management Operations Integrator E-commerce Healthcare
Care Homes
Registered Nurse
July 2018 - April 2025 (6 years and 9 months)
United Kingdom
Ensured accurate and confidential record-keeping by maintaining detailed patient care plans, medical reports, and treatment documentation, improving data accuracy and compliance with healthcare regulations.

Provided individualized nursing care in various care homes, ensuring residents' health and well-being are prioritized across diverse environments.

Collaborated effectively with care home and multidisciplinary teams which led to improved patient care and operational efficiency.

Managed high-volume data entry by consistently updating patient records and ensuring real-time accuracy, reducing errors and enhancing operational efficiency in care coordination
Freelance
Operations Support | Customer Support | Communications Manager
May 2013 - June 2018 (5 years and 1 month)
Created SOPs for executive support functions, ensuring consistent execution of administrative tasks and improved team efficiency.

Optimized eCommerce operations by streamlining order tracking, reducing fulfillment delays, and improving communication between logistics teams and suppliers.

Implemented a centralized task management system (e.g., Asana, ClickUp, Trello, BaseCamp) across various departments, enhancing interdepartmental collaboration and increasing workflow efficiency

Managed inbox and customer escalations, cutting response times by 50%, leading to improved customer satisfaction and retention.

Provided high-level administrative support to CEOs and senior executives, ensuring seamless day-to-day operations by managing schedules, meetings, and priorities effectively.

Delivered strategic support for the company’s global distribution network and business clients, building strong relationships across international markets that supported global market growth.