About Pratikam
English
Native or bilingual
Experience
- KPMG Global Services (KGS)Assistant Manager (Senior Consultant)May 2019 - Today (7 years and 1 month)• Led enterprise-wide implementation of Atlassian tools (JIRA, Confluence) for Fortune 500 clients, improving operational efficiency by 30%.• Managed end-to-end cloud migration of 25+ JIRA and Confluence instances, cutting infrastructure costs by 25% and increasing system uptime by 40%.• Designed and optimized JIRA workflows, reducing issue resolution time by 20%.• Conducted 50+ training sessions for teams, boosting user adoption by 60%.
- SBSC & Sapient RazorfishConsultant & JIRA AdministratorFebruary 2018 - April 2019 (1 year and 2 months)• Administered JIRA, Confluence, and Bitbucket environments for enterprise clients like Walmart.• Led automation of business-critical workflows, improving team productivity by 40%.• Spearheaded system upgrades and feature integrations with zero downtime.• Developed governance frameworks ensuring compliance and security best practices.
- Gemalto SecuritiesSupport EngineerOctober 2014 - April 2016 (1 year and 6 months)India• Provided 24/7 IT infrastructure support across global regions (APAC, EMEA, AMER).• Managed critical incidents, ensuring rapid resolution and 99% SLA compliance.• Reduced operational downtime by 15% through proactive monitoring enhancements.
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Education
- Bachelor of EngineeringNagpur University2013Bachelor of Engineering in Electronics & Telecommunication