Pranay Shaw

Manage a complex portfolio of 13 quality management and warranty applications across the European parts value chain, ensuring steady-state operations and meeting strict SLA targets.

Led the end-to-end implementation of a web-based portal for the global Engine Laboratory, coordinating seamlessly between business stakeholders and IT delivery teams. Managed a team of Business Analysts through all phases of Agile solution delivery, including requirements gathering, build, QA, and launch. Developed strategic roadmaps and detailed release plans, ensuring the final product was fully aligned with overarching business objectives.

Led business analysis for digital audit portals, gathering requirements and designing functional specs that enabled a 62% increase in process waste identification. Redesigned end-to-end resolution processes and defined IT system requirements to link Voice of Customer (VoC) feedback to defect sources, driving a 65% reduction in warranty complaints. Acted as the business lead for the SAP Plant Maintenance (PM) module implementation across 5 factories, defining business requirements and managing the rollout to achieve significant cost reductions. Increased chassis assembly productivity by 30% through value stream analysis and contributed to a €69 million reduction in working capital by re-engineering logistics processes.