Prachi Garg

Revenue and Margin Ownership

Led a cross-functional team of 7 program managers across strategic initiatives, operations, pricing and margin control, network design, business reporting, and marketing to drive exponential growth in the core business.

Led a three-pronged RGM strategy, driving 22% revenue growth and expanding overall seller base from 3K to 4.5K+.

◦ o Geographic expansion: Reduced US reliance through market entry into the UK, EU, AU & CA.

◦ o Category and product expansion: Launched new categories (Jewelry, C2C) and products (Franchise, CargoX), to tap into cross-border e-commerce markets, capturing market share and cutting churn rate to 18–20% MoM from 25–30% MoM.

• • Improved gross margin by 6 percentage points by cost reduction across entire supply chain — from first-mile to last-mile through network design optimization, cost negotiation, partner benchmarking, leveraging tracking data to map logistics infrastructure, insourcing select supply chain operations, optimizing warehouse manpower & capacity utilization, and enhancing airline container load ability through route planning, cargo mix optimization, and container simulation exercises.

Strategic Innovations and Breakthrough Initiatives

• • Led the vision and execution of E-Commerce Export Hubs (ECEHs) aimed at driving India's USD 100 billion e-commerce export target by 2030 and establishing export green channels for MSMEs, artisans, and ODOP producers.

• • Successfully won the ECEH pilot tender; Shiprocket selected as one of only two operators out of Delhi.

Drove stakeholder engagement with government bodies (DGFT, CBIC, MOF), and global leaders (Amazon, DHL, FedEx), securing support for policy reforms while designing end-to-end pilot ops.

• • Strategized business models for 4 Tech startups, co-funded by Singapore Ministry, in Construction Tech, Consumer Tech, Health Tech and energy efficiency space; built scalability plans, identified key account acquisition plans, partnership models and assessed IPO readiness.

• • Designed robust P&L strategy for effective management reporting and product growth management for ASEAN Insurtech player.

• • Assessed ecosystem impact, conducted strategic portfolio review, and designed portfolio growth strategy for ESG investment arm of a state-owned statutory board.

Commercial transformation

• • Commercial strategy, sales and operations planning for a leading NARTD beverages company in Thailand including a COVID implementation and recovery roadmap across the HORECA channel.

Commercial Due Diligence

• • Commercial & operational due diligence (dairy business, consumer products sector, medical insurance sector, private hospital chain) for private equity and corporate clients.

◦ o Built market sizing models, assessed industry attractiveness and competitive landscape, designed target business models.

◦ o Identified short / long-term value creation opportunities at +$1 Bn from topline growth, procurement, and operations transformation.

PMO / Org. Redesign

• • Worked in COO office for +$1 Bn global professional services player to design New Co. target operating model following successful merger, optimizing business processes, and ensuring seamless integration of ops. Business Development

• • Identified new business opportunities, collaborated with cross-functional teams to tailor pitch decks and conducted client pitches and presentations.

Salesforce Effectiveness

• • Created reporting dashboard to monitor salesforce performance metrics and interface with sales reps for a Japanese client with revenue of $11Bn.

◦ • Resulted in a 10% increase in sales target achievement and a 5% reduction in unproductive working hours.