Poukiou Kathleen

Administrative management Physical and telephone reception of customers and partners. Drafting, classifying and storing administrative documents Management of emails and incoming/outgoing mail, with sorting and prioritization of messages. Staff supervision: schedule management and team supervision Car fleet management: planning the allocation of vehicles to employees, monitoring the condition of vehicles and vehicle insurance renewals. Management of internal cash registers and monitoring of daily expenses. Preparation of quotes and organization of appointments with customers. Preparation of documents for payroll, monitoring absences and leave. Electronic and paper archiving, in compliance with conservation standards. Compatibility: Entry and recording of accounting transactions. Follow-up of customer payments and management of receivables. Human resources: Monitoring of contracts, management of employee files and absences. Payroll management Review of applications, organization of recruitment interviews and management of integrations. Facilitating communication between management and employees to ensure a harmonious working environment. Invoicing: Creation and sending of customer invoices, with follow-up of payments and management of reminders. Reminding customers in case of late payment (letters, emails, calls). Collection of payments and updating of customer accounts. Filing of invoices for accounting entry Management of disputes related to invoicing, by proposing adapted solutions to satisfy customers. Recovery: Analysis of customer accounts to identify overdue debts. Updating the receivables tracking table, with reporting to management. Reminding customers by phone, email or mail, ensuring rigorous follow-up. Negotiation of payment schedules with customers, depending on needs and constraints.

Physical and telephone reception of customers and partners. Management of the multi-domiciliation of correspondence. Distribution, sorting and transmission of emails and postal mail to the services concerned. Regular updating of customer files

Physical and telephone reception of users. Implementation and monitoring of various administrative procedures. Supporting residents in the use of the digital space. Support to professionals and services operating on site. Assistance in the preparation of administrative files (medical assistance, senior card, identity card, passport, school grant, etc.).