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Pooven CalingheePC

Pooven Calinghee

IT Project Manager

€790/day
Paris, FR
15+ years
Project Management
Amazon Connect
Artificial Intelligence
Team Management
Customer Relationship Management (CRM)

Average response time: 1 hour

Freelancer profile translated to English.
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About Pooven

Freelance IT Project Manager with over 15 years of experience, specializing in contact center transformation and AWS Cloud solutions implementation.

I support organizations in the design, deployment, and operation of high-performing, secure, and scalable omnichannel platforms, particularly around Amazon Connect, Lex, and Bedrock.

I am involved in the entire project lifecycle: business scoping, functional architecture, delivery management, API integration, MLOps industrialization, and change management.
Accustomed to demanding environments, I coordinate technical teams, publishers, and partners in international contexts with strong commitments to quality and deadlines.

My approach combines AWS expertise, Contact Center experience (Salesforce, Zendesk), and project culture to deliver value-oriented solutions: improved customer experience, AI-driven automation, optimized operating costs, and reliable operations.

Feel free to contact me!

Pooven
Digital and IT Services
Software Publishing
Telecommunications
Digital Business Models

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 10km)

Experience

  • Concentrix
    Cloud Solution Architect
    January 2022 - January 2025 (3 years)
    • Design and implementation of cloud telephony solutions
    • Integration of cloud telephony solutions into CRMs
    • Client support for innovation and continuous improvement
    IT Architecture Team Management Customer Relationship Management (CRM) IT Project Management Artificial Intelligence
  • Concentrix
    Application Development Manager
    January 2017 - January 2022 (5 years)
    • Integration of innovative solutions in our demo environment, adding new communication channels (Whatsapp, Facebook messenger, etc.)
    • Digital transformation of telephony platforms to cloud solutions
    IT Project Management Amazon Web Services Omnichannel Strategy CRM Integration Amazon Connect
  • Concentrix
    Research & Development Technical Lead
    January 2014 - January 2017 (3 years)
    • Supervision of new technologies, data analysis, creation of chatbots contributing to process optimization.
    • Creation of a demo environment to simulate a multichannel customer journey (voice, chat, email)
    Chatbot Omnichannel Strategy IT Project Management
Check out Pooven's experience

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Education

  • Master in Computer Engineering
    Paris XI University
    2006
    Master Ingénierie Informatique
  • Scientific Baccalaureate
    J-B Corot High School
    1999
    Baccalauréat Scientifique

Certifications

  • AI Architect Certification
    Jedha
    2025
    Apache Airflow Artificial Intelligence MLflow Python (Programming Language) Database Management (SQL, NoSQL)
  • AWS Solution Architect Associate
    Amazon Web Services
    2020
    AWS Cloud

Skill set

Change and Transformation Management
IT Project Management
IT Architecture
System Integration
Digital Transformation
Agile Project Management
Customer Relationship Management (CRM)
Competitive Intelligence
Innovation Management

Categories