Freelancer profile translated to English.
Back to original languageAbout Polina
✨ I am a UX/UI designer and creative project manager - a rare hybrid profile that saves you from juggling multiple contacts.
📌 What I do specifically:
- Design your interfaces from A to Z on Figma (websites, e-commerce, landing pages, design systems)
- Integrate your site with no-code using Webflow or Framer
- Coordinate design, development, and external vendor teams
- Oversee visual and creative consistency throughout the project
🧩 With 5 years of experience in B2B2C e-commerce, I understand conversion stakes as well as production constraints. I am the contact person who translates a brand's vision into a concrete digital experience, without losing the creative thread.
🎯 I work with creative agencies, e-commerce brands, and startups that need a profile who sees both the graphic details and the big project picture.
📍 Paris · Available for freelance · France & international
Russian
Native or bilingual
French
Native or bilingual
English
Conversational
Italian
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Pop's Design StudioUX/UI Designer & Project ManagerLUXURY GOODSJanuary 2026 - Today (7 months)Paris, France- Redesign of the graphic charter and UX/UI design: creation of wireframes, Figma mockups, and interactive prototypes; definition of user journeys and information architecture- End-to-end management and coordination of event projects (briefing, production, delivery)- Structuring and monitoring of timelines, adherence to deadlines and budget- Coordination of internal teams and external service providers
- ChooseCustomer Success ExpertMay 2023 - October 2025 (2 years and 5 months)Paris, FranceB2C & B2B Customer Relations:- Support for B2C clients in pre-sales and after-sales (dropshipping & outright purchase)- Monitoring a monthly portfolio of 50 B2B clients (fashion, beauty, home decor, leisure) in EU and US markets- Cross-functional collaboration with Sales, E-merchandising, Product, and Account Management departments- Monitoring customer satisfaction KPIs (NPS, +32.9% annual improvement in complaint handling, B2B CSat: 89% and B2C CSat: 94%, 90% of orders delivered on time)E-merchandising & User Experience Optimization Projects:- Writing product descriptions, selecting visuals, optimizing product sheets (300 products per sale on average)- Launch of an e-merchandising feedback improvement project that reduced pre-sales contact rate by 30%
- L'intendanceE-commerce ManagerApril 2022 - January 2023 (9 months)Clichy, France- Webflow catalog management: categorization, uploading new products, improving product pages, cross-selling, photo shoots (4000 products)- Marketing & Acquisition: managing multi-channel acquisition campaigns and coordinating with the Marketing team for communication strategy (website + social media)- Customer experience: operational management of customer service (1 permanent employee + 1 intern), daily supervision, objective tracking, improvement of customer support tools (Zendesk, chatbot, FAQ)- Performance monitoring: Analysis of e-commerce KPIs (conversion rate, average basket size, etc.) and recommendations for optimizing commercial performance
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Education
- Master's in CommunicationParis Saclay2020
- Bachelor in DesignSamGTU2018
Certifications
- Web Design & Webflow - Analyze user needs and design a web applicationLe Wagon2025