Freelancer profile translated to English.

Description

IT Support Consultant N1/N2 & Infrastructure – Specialist in demanding environments

With experience gained in large international organizations – the pharmaceutical group Eli Lilly, Euro Information (Crédit Mutuel Group), and the Higher School of Arts of the Rhin – I now support companies as a freelancer to secure and optimize their local support and IT infrastructure. Currently on assignment at Believe Music (international music distribution group), I work on-site and remotely in demanding cloud-first environments: identity management (Okta, Entra ID), MDM (Jamf, JumpCloud), IT system migration, and multi-site user support.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 50km)

Believe music
IT Support & Infrastructure Consultant
FILM AND AV
May 2026 - Today (3 months)
Paris, France
IT support and administration in the music/digital world, with multi-tool cloud and identity management:

Identity & Access Management (IAM): Okta and Entra ID (Azure AD) administration, MFA configuration and deployment, user permissions and access management.
Fleet Management (MDM): Deployment and administration of workstations via Jamf and JumpCloud (macOS/Windows), fleet security and compliance.
Onboarding / Offboarding: Remote creation, configuration, and management of user accounts, provisioning of access to business tools for new employees.
IT System Migration: Participation in IT system migration projects (email, collaborative tools, identities).
Application Support: Assistance with Slack and internal collaborative tools, as well as music distribution and social media management platforms.
Remote User Support: Diagnosis and incident resolution for distributed teams in a 100% cloud environment.
Identity & Access Management (IAM) — Okta, Entra ID, MFA MDM Administration — Jamf, JumpCloud L1/L2 Support — incident diagnosis and resolution Remote Onboarding/Offboarding — user account management Information System (IS) Migration
Lilly
Support Engineer
MEDICAL
August 2025 - Today (1 year)
Troubleshooting & L2 Support: Diagnosis and resolution of critical incidents in a production environment.
IT Compliance: System maintenance in strict compliance with pharmaceutical and security standards.
Service Management (ITSM): Mastery of ticket and change lifecycle through ITIL processes.
Application & Systems Support: Performance optimization and technical assistance to multi-site users.
DHCP Windows Server IT support
Lilly
Support and Infrastructure Technician
TELECOMMUNICATIONS
August 2025 - Today (1 year)
Strasbourg, France
Hello,

I am contacting you as I am developing my freelance activity in Systems and Networks in the Strasbourg area.

With a profile of Support and Infrastructure Technician, I work on park maintenance, network management, and user assistance missions. If you have needs for external support or overflow on your current projects, I would be delighted to bring you my expertise.

You will find my detailed profile and my experiences on my Malt portfolio.

Looking forward to discussing with you,
Charles POKAM