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Piotr PilakowskiPP

Piotr Pilakowski

Jira & Workflow Expert | Product Operations

€550/day
Berlin, DE
8-15 years

Average response time: 1 hour

About Piotr

I help tech companies scale by fixing their delivery engines and automating internal workflows.

With 10+ years of experience at leaders like Allegro, Netguru, and PSI, I bridge the gap between business needs and technical execution. If your Jira is a bottleneck, your documentation is scattered, or your team is slowed down by manual processes – I’m here to build a scalable infrastructure for you.

What I can deliver for you:

- Jira & Confluence Audit: Full cleanup, permission schemes, and advanced automation.

- Financial Workflow Automation: Mapping and automating complex refund/payment processes (ex-Allegro).

- Compliance-Ready Operations: Setting up documentation and processes for ISO 9001 or regulatory audits.

- Interim Product/Delivery Management: Taking over complex projects to ensure predictable delivery.

Tech stack: Jira (Admin), Confluence, Miro, SQL, basics of JS/Node. Languages: English (C1), German (B2/C1), Polish (Native).
  • Polish

    Native or bilingual

  • German

    Conversational

  • English

    Fluent

Can work on-site
Berlin (up to 50km)

Experience

  • Selbstständig
    Independent Researcher
    March 2024 - Today (2 years and 3 months)
    Berlin, Germany
    German Language Immersion: Completed intensive training to strengthen professional communication (B2 telc certified, currently refining skills at C1 level).

    Advanced Certification (2025): Completed Certified Product & Project Management training, mastering modern delivery methodologies to bridge the gap between technical execution and business strategy.

    Creative Workflow & UX Research: Launched an independent musical project to analyze and optimize the UX of creative software (DAWs like Ableton/Studio One), identifying friction points in complex digital toolchains.

    Technical Implementation: Designed and developed two full-stack web platforms (HTML/CSS/JS/Node) to host Agile resource libraries and creative content, applying hands-on technical skills to product delivery.

    Industry Leadership: Actively engaged with Agile Tribe Berlin, collaborating with senior professionals to exchange best practices in delivery management and organizational design.

    Operational Resilience: Participated in advanced workshops (Firekeepers/P3) focused on Emotional Agility and Leadership, strengthening the ability to manage high-pressure team environments and change management initiatives.
  • XOM-Materials GmbH
    Agile coach
    SOFTWARE PUBLISHING
    November 2022 - February 2024 (1 year and 3 months)
    Berlin, Germany
    Operational Strategy: Led the company-wide transition from a two-product setup to a unified product strategy, directly improving resource allocation, team focus, and delivery clarity.

    Team Performance: Established and optimized two cross-functional, self-managing teams, bridging the gap between Product and Engineering to empower faster delivery.

    Process Engineering: Introduced lightweight workflows and transparency standards that reduced friction and significantly accelerated decision-making cycles.

    Infrastructure Ownership: Managed and designed the organizational structure for Jira, Confluence, and Miro, ensuring seamless communication and alignment for 30+ stakeholders across Product and Tech.

    Culture & Alignment: Facilitated high-impact workshops on collaboration and feedback to maintain productivity in a hybrid, multicultural environment.
  • PSI Poland
    Quality Manager
    October 2018 - October 2021 (3 years)
    Poznań, Poland
    Business-Driven Transformation: Designed and executed an Agile transformation strategy that directly contributed to revenue growth and enhanced software quality while significantly reducing employee turnover in key technical departments.

    Cross-Border Operations: Successfully implemented Scrum and Kanban frameworks across Polish and German teams, unifying delivery standards and increasing overall delivery predictability for the group.

    Executive Advisory: Acted as a strategic consultant for top and line management, facilitating data-driven decision-making and implementing agile project management methodologies at the leadership level.

    Team Stability: Transformed high-attrition departments into stable units by implementing transparent workflows, resulting in near-zero turnover and enabling strategic team expansion.

    Account Expansion: Directly drove significant revenue growth by increasing delivery predictability, leading to expanded project scopes and additional contracts from key international clients.

    Technical Debt & Quality Leadership: Spearheaded a "0-Bugs Policy" for a major product line, leading the team to successfully clear the entire historical bug backlog; this drastically reduced technical debt and maximized capacity for new feature development.

    Project Management Mentoring: Provided professional mentorship and guidance for a cohort of 50+ Project Managers, enhancing their delivery capabilities and stakeholder communication skills.

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Education

  • Polish Philology
    ADAM MICKIEWICZ UNIVERSITY
    2010
    Polish Philology
  • High School Certificate
    Poznań
    2005
    Telecommunication Technician Diploma + High School Certificate

Skill set

Categories