Pilar Pérez

Responsibilities: Reception of patients and telephone assistance, offering a cordial and professional treatment. Preparation of budgets for the services offered. Management of professionals' schedules, maximizing their time efficiency. Digitization and management of informed consents and other administrative documents, ensuring organized and accessible filing. Updating personal data and GDPR control. Treasury control, ensuring the correct recording of all transactions. Filing, handling correspondence, and organizing documents. Highlighted achievements: Improved efficiency in appointment confirmation via WhatsApp, enhancing communication and patient satisfaction. Implemented a more organized system for digital filing of consents, facilitating document access and management.

Responsibilities: Customer service and support, providing direct assistance to clients, resolving queries, and offering appropriate solutions efficiently and cordially.

Telephone assistance resolving queries, providing technical information about services, and offering customer support. Control of debtors, following up on unpaid invoices, managing communication with clients, and ensuring timely payment for services rendered. Management of maintenance work orders, ensuring information was accurate and up-to-date for subsequent billing. Preparation and issuance of offers to property owners' associations and companies. Filing of administrative documentation in an organized manner, allowing for quick and efficient access to records. Highlighted achievements: Optimized the process of claiming unpaid invoices, reducing collection times. Recovered a percentage of the outstanding debt balance through direct contact with delinquent clients and payment agreements.