Pierrick Joliveau

I believe customer success should be treated as the profit engine that protects your revenue, not as a cost center. So I work with founders to make CS a visible, measured profit engine, so NRR and margin decide the company direction for a robust growth.

I'm an accomplished Chief Customer Officer and VP Customer Success with 18+ years building and scaling international post-sales teams (Kevel, Criteo, Potloc) with a proven expertise in GTM, global ops, M&A integration, and digital transformation. I'm passionate about delivering a sustainable growth via customer obsession, retention, and expansion.

contact me if you are ...

... Either an early stage startup founder : I'll be the fractional COO/CCO acting as the first pre sales, integration and support engineer who serve the first client and structure the internal collaboration with Product, Engineering, Marketing and Sales teams. Of course, I'll set the Business development strategy and help you sign the first clients.

... Or a Scaleup CEO : I'll be the CCO/VP Ops and Customer success being the Customer voice inside the company. I manage small teams of Technical solutions, Support, Professional services and, obviously, Customer success managers who are sharing the same vision : Make our customer successful using our product/service.

Typical outcomes include +10 pts NRR, the ability to 2x revenue with about +30% more headcount, and up to +40% productivity using AI and automation across CS and Operations.

I have been working in Europe and the USA with a global scope for more than 18 years and love being part of a multicultural team and learn from people with different experience.