Freelancer profile translated to English.

Description

Consultant Hospitality & Operations with over 20 years of experience in premium hospitality and tourism, in France and internationally.

I support companies, investors, and project leaders in the development, organization, and management of their activities, particularly in the hotel, luxury villa, and tourism sectors.

Former Regional Director for the South-East at Le Collectionist, I managed a portfolio of over 600 properties in Provence, Côte d'Azur, and Corsica, generating €26 million in annual revenue, with teams of over 60 employees.

My expertise includes:

• Operations management and multi-site management

• Structuring and supporting growth

• Performance management and process improvement

• Customer experience and operational excellence

• Opening, development, and repositioning of hospitality activities

Today, I undertake operational management, transformation, growth support, or transition management assignments, with a particular focus on execution quality, customer experience, and team alignment.

Based in Marseille, I operate in France and internationally.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Marseille (up to 50km), Paris (up to 50km), Biarritz (up to 50km), Aix-en-Provence (up to 50km), Avignon (up to 50km)

INDEPENDANT|
Strategy, Operations & Customer Experience
January 2025 - Today (1 year and 7 months)
Marseille, France
• • Support for premium brands and operators on structuring, operations, and customer experience challenges.
• • Targeted interventions in key phases: development, reorganization, upgrading.
LE COLLECTIONIST
Regional Director
September 2018 - December 2025 (7 years and 4 months)
Marseille, France
• • Management and development of a multi-site business (Provence, Côte d'Azur, Corsica) in a highly operational environment: 600 properties, 894 stays in 2024
• • Management of over 60 employees (Supply, Sales, Concierge, Stay).
• • Direct contribution to performance: €26 million in GBV in 2024, (30% of group revenue)
• • Complete business management (P&L, costs, profitability)
• • Structuring of operations and performance monitoring (KPIs, NPS)
Le Collectionist
Destination Partner
TRAVEL AND TOURISM
September 2017 - August 2018 (11 months)
Marrakesh, Morocco
• • Launch and structuring of the Morocco destination
• • Development and qualification of local offerings in compliance with group standards
• • Coordination of commercial and marketing deployment
• • Management of local operations and customer experience