Freelancer profile translated to English.

Description

I support my clients in their digital transformation on 2 axes:

- Customer relations consulting: identifying challenges, defining business, technological, and organizational trajectories, and managing CRM or CCaaS programs,

- Project or Program Management.

I have had the pleasure of supporting multiple players in the industry, insurance, banking, energy, and citizen services sectors in their digital transformation over the past few years.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Rennes (up to 50km)

CEYES Consulting
Project Director & Senior Consultant - Customer Relations
September 2025 - Today (9 months)
Rennes, France
As an independent consultant, I support companies in their digital transformation: CRM, migration to Contact Center as a Service, implementation of artificial intelligence to support sales and customer service teams...

My interventions cover the following areas:
• Definition of business, technological, and organizational challenges and trajectories,
• Assistance in solution selection,
• Functional scoping,
• Project Management.
CRM Project Management Customer Service Program Management CCaaS
CGI
Vice-President
April 2010 - August 2025 (15 years and 4 months)
Building and scaling the "Customer Platforms and Interactions" center of excellence, responsible for digital transformation programs for customer relations (CRM, Contact Centers, and associated data/AI challenges) for CGI clients, both in France and internationally.

This role allowed me to support ambitious and innovative sales and customer service transformation programs, through my role as Consulting Mission Director or Project Director, for clients across all sectors (Insurance, Banking, Energy, Industry, Public Sector...)
Avaya
SI / SP Channel Manager
April 2008 - April 2010 (2 years)
Paris, France
Responsible for partner relations for France for ESNs and operators:
• Partnership governance and business reviews, with a portfolio of 8 SI / SP partners
• Training plan and partner support
• Onboarding of new ESN and Consulting partners